HomeMy WebLinkAboutPackets - Stormwater Utillity Commission (185)
AGENDA
STORMWATER UTILITY COMMISSION
REGULAR SESSION
MAY 18, 2023
HOPI CONFERENCE ROOM
11000 N. LA CAÑADA DRIVE
REGULAR SESSION AT OR AFTER 4:00 PM
CALL TO ORDER
ROLL CALL
CALL TO AUDIENCE - at this time, any member of the public is allowed to address the Commission on any
issue not listed on today’s agenda. Pursuant to the Arizona open meeting law, individual Commission
members may ask Town staff to review the matter, ask that the matter be placed on a future agenda, or
respond to criticism made by speakers. However, the Commission may not discuss or take legal action on
matters raised during "Call to Audience." In order to speak during "Call to Audience", please specify what
you wish to discuss when completing the blue speaker card.
COUNCIL LIAISON COMMENTS (INFORMATIONAL ONLY)
DIRECTORS REPORT (INFORMATIONAL ONLY)
REGULAR SESSION AGENDA
1.REVIEW AND APPROVAL OF THE MARCH 16, 2023 MEETING MINUTES
2.DISCUSSION OF MEETINGS AND EVENTS
3.PRESENTATION AND DISCUSSION OF STORMWATER BILLING
4.DISCUSSION OF 2022/2023 TOWN OF ORO VALLEY MS4 COMPLIANCE SCHEDULE, THIRD
QUARTER REPORT
5.DISCUSSION AND POSSIBLE ACTION REGARDING THE CANCELLATION OF THE JUNE 15, 2023
SWUC REGULAR SESSION MEETING
FUTURE AGENDA ITEMS
ADJOURNMENT
POSTED: 5/12/23 at 5:00 p.m. by dt
When possible, a packet of agenda materials as listed above is available for public inspection at least 24 hours prior
to the Commission meeting in the Town Clerk's Office between the hours of 8:00 a.m. – 5:00 p.m.
The Town of Oro Valley complies with the Americans with Disabilities Act (ADA). If any person with a disability needs
any type of accommodation, please notify the Town Clerk’s Office at least five days prior to the Commission meeting
at 229-4700.
INSTRUCTIONS TO SPEAKERS
INSTRUCTIONS TO SPEAKERS
Members of the public have the right to speak during any posted public hearing. However, those items not
listed as a public hearing are for consideration and action by the Commission during the course of their
business meeting. Members of the public may be allowed to speak on these topics at the discretion of the
Chair.
If you wish to address the Commission on any item(s) on this agenda, please complete a blue speaker card located
on the Agenda table at the back of the room and give it to the Recording Secretary. Please indicate on the
speaker card which item number and topic you wish to speak on, or if you wish to speak during “Call to
Audience,” please specify what you wish to discuss when completing the blue speaker card.
Please step forward to the podium when the Chair announces the item(s) on the agenda which you are interested in
addressing.
1. For the record, please state your name and whether or not you are a Town resident.
2. Speak only on the issue currently being discussed by the Commission. Please organize your speech, you will only
be allowed to address the Commission once regarding the topic being discussed.
3. Please limit your comments to 3 minutes.
4. During “Call to Audience”, you may address the Commission on any issue you wish.
5. Any member of the public speaking must speak in a courteous and respectful manner to those present.
Thank you for your cooperation.
“Notice of Possible Quorum of the Oro Valley Town Council, Boards, Commissions and Committees: In accordance
with Chapter 3, Title 38, Arizona Revised Statutes and Section 2-4-4 of the Oro Valley Town Code, a majority of the
Town Council, Board of Adjustment, Historic Preservation Commission, Parks and Recreation Advisory Board,
Stormwater Utility Commission, and Water Utility Commission may attend the above referenced meeting as a
member of the audience only.”
Stormwater Utility Commission 1.
Meeting Date:05/18/2023
Submitted By:Yarina Hynd, Public Works
SUBJECT:
REVIEW AND APPROVAL OF THE MARCH 16, 2023 MEETING MINUTES
RECOMMENDATION:
Staff recommends approval.
EXECUTIVE SUMMARY:
N/A
BACKGROUND OR DETAILED INFORMATION:
N/A
FISCAL IMPACT:
N/A
SUGGESTED MOTION:
I MOVE to approve (approve with changes), the March 16, 2023 meeting minutes.
Attachments
03-16-23 Draft Minutes
D R A F T
MINUTES
STORMWATER UTILITY COMMISSION
REGULAR SESSION
MARCH 16, 2023
HOPI CONFERENCE ROOM
11000 N. LA CAÑADA DRIVE
REGULAR SESSION AT OR AFTER 4:00 PM
CALL TO ORDER
Chair Crocker called the meeting to order at 4:00 p.m.
ROLL CALL
Present: Richard Hawkinson, Commissioner
Gary Mattson, Commissioner
William Thomas, Vice Chair
Richard Crocker, Chair
Absent: David Parker, Commissioner
Staff Present:Scott Bennett, Stormwater Utility GIS Analyst
Dennis Roberts, Senior Stormwater Utility Engineer
Attendees: Harry Greene, Town Council Liaison
Commissioner Parker requested to be excused.
CALL TO AUDIENCE
There were no speaker requests.
COUNCIL LIAISON COMMENTS (INFORMATIONAL ONLY)
Council Liaison Harry Greene stated that the comments made at the last meeting were laudatory and the Council
feels the Commission is doing a great job.
DIRECTORS REPORT (INFORMATIONAL ONLY)
Senior Stormwater Utility Engineer Dennis Roberts provided the Directors Report:
- Summarized the Arizona Department of Water Resources Community Assistance visits that review projects
permitted within FEMA Special Flood Hazard area, to ensure the Town is upholding the National Flood
Insurance Program rules and regulations; and, reviewed the findings and information needed as a result of the
field visits.
- Reviewed the 2023 rainfall amounts, which puts the Town on par with the 2019 totals.
REGULAR SESSION AGENDA
1.REVIEW AND APPROVAL OF THE FEBRUARY 16, 2023 MEETING MINUTES
Motion by Commissioner Richard Hawkinson, seconded by Commissioner Gary Mattson to approve
the February 16, 2023 meeting minutes as written.
Vote: 4 - 0 Carried
2.DISCUSSION OF MEETINGS AND EVENTS
Senior Stormwater Utility Engineer Dennis Roberts reviewed the following upcoming events:
- April 8, 2023, Celebrate Oro Valley event: Stormwater Utility will be present to educate the public on
what the department does and how to protect properties from flood hazards.
- March 29, 2023, Santa Cruz Watershed Collaborative Spring Forum: to discuss with regional partners
about climate projects, water policy, sustainability and impacts to water resources.
3.PRESENTATION AND DISCUSSION OF THE PIMA COUNTY FLOOD PRONE LAND ACQUISITION
PROGRAM BY JOSEPH CUFFARI, PIMA COUNTY REGIONAL FLOOD CONTROL DISTRICT
Joseph Cuffari, with Pima County Flood Control, provided a presentation on the Floodprone Land
Acquisition Program (FLAP):
- Created after the October 1983 flood event, which resulted in $64 million in damages
- The intent of FLAP - voluntary program where land is restored to natural floodplain conditions
- Various funding sources for the program
- The benefits of FLAP
- The Aspen Fire 2003
- Finger Rock Wash - eight homes classified as repetitive loss properties
- Where we are now - over 14,000 acres acquired
- Land stewardship program created to manage growing number open space, FLAP and restored
natural resource lands
- Big Wash restoration in Oro Valley, including before and after aerials
- Three key takeaways: FLAP is a very important floodplain management tool, Land Stewardship
Program provides framework for growing acreage, and District looking for collaboration opportunities
4.PRESENTATION AND DISCUSSION OF STORMWATER UTILITY DEVELOPMENT REVIEW
Senior Stormwater Utility Engineer Dennis Roberts provided a presentation on the development
process:
- Purpose
- Drainage review process overview
- Pre-application process
- Development review
- Development review - existing drainage conditions
- Development review - inspection
- Questions
Discussion ensued among the Commission and staff.
FUTURE AGENDA ITEMS
FUTURE AGENDA ITEMS
Discussion among the Commission regarding possibly canceling the April and May meetings.
ADJOURNMENT
Motion by Vice Chair William Thomas, seconded by Commissioner Richard Hawkinson to adjourn the
meeting.
Vote: 4 - 0 Carried
Chair Crocker adjourned the meeting at 4:54 p.m.
I hereby certify that the foregoing minutes are a true and correct copy of the minutes of the regular session of the
Town of Oro Valley Stormwater Utility Commission of Oro Valley, Arizona held on the 16th day of March 2023. I
further certify that the meeting was duly called and held and that a quorum was present.
___________________________
Jeanna Ancona
Senior Office Specialist
Stormwater Utility Commission 2.
Meeting Date:05/18/2023
Submitted By:Yarina Hynd, Public Works
SUBJECT:
DISCUSSION OF MEETINGS AND EVENTS
RECOMMENDATION:
N/A
EXECUTIVE SUMMARY:
The following is a list of immediate past, and future, stormwater meetings and events.
March 16, 2023 - Oro Valley Stormwater Utility Commission Regular Session Meeting
April 6, 2023 - Santa Cruz Watershed Collaborative Spring Forum
April 8, 2023 - Celebrate Oro Valley
April 21, 2023 - Oro Valley Employee Earth Day Event - Vistoso Preserve Buffel Grass Pull
April 20, 2023 - Oro Valley Stormwater Utility Commission Regular Session Meeting - CANCELED
May 8, 2023 - Pima Association of Governments Low Impact Development Subcommittee Meeting
May 17, 2023 - Pima County Regional Flood Control District Advisory Committee Meeting
May 17, 2023 - Oro Valley Pre-Monsoon, Wildfire, and Heat Season Coordination Meeting
May 18, 2023 - Oro Valley Stormwater Utility Commission Regular Session Meeting
BACKGROUND OR DETAILED INFORMATION:
For informational purposes only.
FISCAL IMPACT:
N/A
SUGGESTED MOTION:
N/A
Stormwater Utility Commission 3.
Meeting Date:05/18/2023
Submitted By:Yarina Hynd, Public Works
SUBJECT:
PRESENTATION AND DISCUSSION OF STORMWATER BILLING
RECOMMENDATION:
N/A
EXECUTIVE SUMMARY:
The previous Water and Stormwater Utility billing and customer account management software, Cubic, in use since
2008 by the Stormwater Utility was in need of update for compatibility with future operating system software
updates. It was understood by both entities that the Cubic software was unable to be updated for capability and
thusly a solicitation was put forth to select a new billing and customer account management software.
The new software, SpryPoint, was launched in August 2022 and the presentation will walk the commissioners and
the public through the benefits of the new software and how the Stormwater Utility interacts with the software and
our customers.
BACKGROUND OR DETAILED INFORMATION:
Town of Oro Valley Stormwater Utility and Water Utility Billing and Customer Portal Software Update
2008
Oro Valley Water Utility added the Stormwater Utility Fee to the Town of Oro Valley Water accounts. Today
there are approximately 20,000 Oro Valley Water Utility accounts that bill the Stormwater Fee.
Stormwater Utility opened individual customer accounts to bill Town Of Oro Valley residents that have Tucson
Water, Metro Water and Wells. Today we have approximately 1500 Stormwater Only accounts that we
maintain.
2022
Oro Valley Water Utility and Stormwater Utility chose Sprypoint as the new billing software.
Legacy accounts were migrated. This involved testing and auditing of accounts.
August 29, 2022 - GO LIVE WITH SPRYPOINT SOFTWARE
Sprypoint Products
SpryCIS, SpryEngage, SpryMobile
SpryCIS
Customer Accounts
Invite to Customer Portal
Payments
Bill Delivery
Statements
Statements
Collections
Receivables
Emails
Support Tickets
Billing Calendar
SpryEngage
Self-Service Customer Portal
Customer Support Tickets
SpryMobile
Town Code Article 15-24-13 Stormwater Utility Fee System
15-24-13-D. Establishment of Stormwater Utility Fund.
1. The Stormwater Management Plan is established to provide for the Town’s compliance with the AZPDES
Phase II Municipal General Permit requirements and to provide the stormwater system necessary to convey
stormwater, control flooding, and to protect the natural environment. The costs of complying with the
AZPDES Phase II program and FEMA Regulations along with designing, developing, improving, operating,
maintaining, and monitoring the stormwater system required in the Town should, therefore, be allocated, to
the extent practicable, to all property owners based on their impact on the stormwater system. In order to
provide revenue to fund those costs and to fairly allocate those costs, a Stormwater Utility Fund (the “fund”) is
established.
2. All revenues collected from the Stormwater Utility fee, from grants, permit fees, penalties and other
charges collected under this article, shall be deposited to the fund. The Town Council may make additional
appropriations to the fund. All disbursements from the fund shall be for the purposes of the fund as set forth
in subsection E of this section, and the fund shall be used for those purposes only.
15-24-13-E. Purposes of the Fund. The fund shall be used for the following purposes:
1. All costs of implementation and administration of the Stormwater Management Plan, including the
establishment of reasonable operating and capital reserves to meet unanticipated or emergency stormwater
management requirements. There shall be a reserve fund of fifteen percent (15%) of the collected annual
stormwater fees as specified under Section 15-24-10 of this code.
2. Inspection and enforcement activities.
3. Billing and administrative costs.
4. Other activities that are reasonably required to accomplish the mission of the Stormwater Management
Plan.
15-24-13-F. Stormwater Utility Fee. A monthly service charge is imposed upon all real property in the Town, as
of the first day of each month, beginning January 1, 2008, to fund the Stormwater Management Plan and
stormwater system with invoicing as defined in subsection J of this section. This service charge shall be known as
the Stormwater Utility fee (“fee”). As any real property is developed or developed real property is annexed into the
Town it will be subject to the fee. The fee is based on the cost of implementing a stormwater management program.
15-24-13-H. Base Rate.
1. The Town Council shall, by resolution, establish the annual (fiscal year) monthly base rate for the Stormwater
Utility fee. The base rate shall be calculated to ensure adequate revenues to fund the costs of stormwater
management and to provide for the operation, maintenance, and capital improvements of the stormwater system in
the Town.
15-24-13-J. Billing.
15-24-13-J. Billing.
1. Each property served by the Oro Valley Water Utility shall be billed monthly for the Stormwater Utility fee.
Properties not served by the Oro Valley Water Utility shall be billed quarterly. The bill may be part of the Oro
Valley Water Utility bill, a separate billing, or some other reasonable mechanism.
2. Service charges shall begin January 1, 2008, with invoicing at the end of the month or quarter, as
appropriate.
ERU's
15-24-13-C-3. “Equivalent residential unit (ERU)” means approximate average amount of impervious area
associated with single-family residential property in the Town.
Parcels
15-24-13-C-8. “Fee” or “Stormwater Utility fee” means the charge established under this section and levied on
owners of parcels or pieces of real property to fund the costs of stormwater management, implementation of the
Stormwater Management Plan together with constructing, operating, maintaining, repairing, and improving the
stormwater system in the Town.
FISCAL IMPACT:
N/A
SUGGESTED MOTION:
N/A
Attachments
Stormwater Billling 05.05.23
Stormwater Billing
Sprypoint Software
May 18, 2023
Town of Oro Valley selects SpryPoint
What does Sprypoint mean for our Utility billing
Upon a diligent evaluation of Request for Proposals and a
comprehensive demonstration process, the selection
committee decided that out of the 9 proposals submitted,
that SpryPoints platform was best aligned with the Town’s
vision for the future.
Peter Abraham, Director of the Town’s Water Utility stated:
“We were looking for a cloud platform with the
functions and features expected by customers from a
modern utility. We felt very comfortable selecting
SpryPoint as a long term partner who will continue
to support our operation into the future”.
Sprypoint Products
Spry CIS
Customer Information System
Customer Accounts
Spry CIS
Top Half of the Customer Page
Spry CIS
Bottom half of the Customer Page
Spry CIS
Support Tickets
Spry CIS
Add Snapshot / Image
Return Email Receipt
Response
Continued Follow up
Close Ticket
Tabs for Customer Service Representatives
Spry CIS
Billing Calendar
Spry CIS
Spry Engage
Self-Service
Spry Engage
Self-Service –Customer Dashboard
Spry Engage
Self-Service
Paperless Billing
AutoPay
My Wallet
Make Payments
Support Tickets
Water Usage
Sign In –Get an Invite to the Portal
Spry Engage
Access Customer Sign In Page from TOV web links
Spry Engage
The link to the Sign
in Page is
accessible from
Water and
Stormwater web
pages
Sign In
Sign Up
One Time Pay
Spry Mobile
Service & Work Orders
Spry Mobile
Questions?
Stormwater Utility Commission 4.
Meeting Date:05/18/2023
Submitted By:Yarina Hynd, Public Works
SUBJECT:
DISCUSSION OF 2022/2023 TOWN OF ORO VALLEY MS4 COMPLIANCE SCHEDULE, THIRD QUARTER
REPORT
RECOMMENDATION:
This report is for informational purposes only.
EXECUTIVE SUMMARY:
The Town of Oro Valley's (Town) Stormwater Management Program and Annual Report to ADEQ identify
Minimum Control Measures (MCM’s) used to manage and control quality of stormwater runoff from the MS4. Each
MCM has been given specific implementation dates and frequencies, measurable goals, and responsible
departments.
This memorandum is a report on the Town’s Stormwater Management Program for the third quarter of the Annual
Reporting Period for 2022-2023 (July 1st through June 30th). It has been prepared to keep stakeholders informed of
the status of project implementation in terms of completed tasks that are either (A) ongoing or continuous, or (B) to
be done a minimum of once each year.
Accompanying this Memorandum is a summary Table listing each of the six (6) required MCM’s along with their
specific subset of Best Management Practices (BMP’s).
This summary Table shows that the Stormwater Utility is on track to meet all required tasks for the current reporting
period
BACKGROUND OR DETAILED INFORMATION:
The Town manages stormwater quality in accordance with the Arizona Pollutant Discharge Elimination System
(AZPDES) Permit AZG2020-001 that authorizes the discharge of stormwater from the municipal separate storm
sewer system (MS4) to receiving waters, including Waters of the United States (WOTUS). The MS4 generally
consists of roads, storm drains, and infrastructure carrying runoff into drainage ways or ephemeral stream
channels. The Town has a Stormwater Management Program (SWMP) that describes the control measures it
uses to manage the quality of discharges from the MS4. These Best Management Practices (BMPs) are:
MCM-1. Public Education and Outreach
MCM-2. Public Participation and Involvement
MCM-3. Illicit Discharge Detection and Elimination
MCM-4. Construction Site Runoff Control
MCM-5. Post-Construction Runoff Control
MCM-6. Pollution Prevention/Good Housekeeping for Municipal Operations
The Town’s Stormwater Management Program describes specific practices it uses to achieve compliance with Part
6.4 of the AZPDES Permit related to Minimum Control Measures, including specific implementation dates and
frequencies, measurable goals, and responsible departments. Our staff keeps track of these thirty-three (33)
targeted responsibilities, and has prepared the attached summary table showing project implementation in terms of
completed tasks that are either (A) ongoing or continuous, or (B) to be done a minimum of once each year.
This attached summary Table shows that the Stormwater Utility is fully up to date, and has met this quarter’s goals
for implementing BMP’s that are ongoing and continuous
The next scheduled update will be prepared and distributed sometime after the 4th quarter ends on June 30th,
2023.
FISCAL IMPACT:
This report is for information only.
SUGGESTED MOTION:
N/A
Attachments
3rd quarter MS4 compliance schedule
2022/2023 Town of Oro Valley MS4 Compliance Schedule
July - Sept Oct - Dec Jan - Mar Apr - June
MCM-1 Public Education and Outreach
BMP 1.1 Create and update informational brochures (A)x x x
BMP 1.2 Distribution of informational brochures to the general public (A)x x x
BMP 1.3 Distribution of brochures to businesses that potentially affect stormwater quality (B)Scheduled for Qtr. 4
BMP 1.4 Stormwater content in the Oro Valley Vista Newsletter (B)x
BMP 1.5 Outreach events at Town of Oro Valley schools (B)x
BMP 1.6 Display of outreach materials on Town owned Sun Shuttle buses. (A)x x x
BMP 1.7 Stormwater content on the Town of Oro Valley website (A)x x x
BMP 1.8 Effective response to public inquiries (A)x x x
MCM-2 Public Participation and Involvement
BMP 2.1 Public participation through the Stormwater Utility Commission (SWUC) (A)x x x
BMP 2.2 Public involvement through notification of monthly SWUC meetings (A)x x x
BMP 2.3 Public interaction with SWU Staff (A)x x x
BMP 2.4 Solicitation of public comments regarding key components of utility operations (A)x x x
BMP 2.5 Encouragement of public participation via volunteer groups sponsored by the TOV (A)x x x
BMP 3.1 Implementation of an IDDE program (A)x x x
BMP 3.2 Identification and Mapping of the MS4 (A)x x x
BMP 3.3 Identification and mapping of the Town's Municipal Outfall Inventory (A)x x x
BMP 3.4 Annual Municipal Employee Illicit Discharge Training Program (B)Scheduled for Qtr. 4
BMP 3.5 Training of Town volunteers (A)x x x
BMP 3.6 Written IDDE Procedures (A)x x x
BMP 4.1 Comprehensive pre-construction site plan review (A)x x x
BMP 4.2 Erosion and sediment control for capital improvement projects (A)x x x
BMP 4.3 Establishment and review of Town ordinances regarding disposal of hazardous construction site
waste, sediment control, and erosion control (A)x x x
BMP 4.4 Documentation of procedures (A)x x x
BMP 4.5 Personnel Qualifications and Education of Private Contractors/Developers (A)x x x
BMP 4.6 Establish Procedures for Receipt and Consideration of Constituent Submittals (A)x x x
BMP 5.1 Creation, review and enforcement of post-construction stormwater pollution prevention
regulatory mechanisms and standard operating procedures (A)x x x
BMP 5.2 Comprehensive GIS Inventory of Active and Finished Construction Projects (A)x x x
BMP 5.3 Implement Standard Operating Procedure on Post-Construction Inspections (A)x x x
BMP 5.4 Site Plan Reviews (A)x x x
BMP 6.1 Inspection of Town of Oro Valley Municipal Operations, Storage, and Maintenance Facilities (A)x x x
BMP 6.2 Street Sweeping (A)x x x
BMP 6.3 Implementation of SPCC and Operation and Maintenance Plans for Town Maintenance
Facilities (A)x x x
BMP 6.4 Municipal Employee Training Program (B)Scheduled for Qtr. 4
BMP 6.5 Town of Oro Valley Municipal Vehicle and Heavy Equipment Washing Procedures (A)x x x
BMP 6.6 Town of Oro Valley Fleet Maintenance Schedule (A)x x x
BMP 6.7 Facility Safety Data Sheet Inventory (A)x x x
(A) Ongoing and Continuous
(B) Done Only Once Per Fiscal Year
x means task completed during indicated quarter
S. Bennett 4/6/2023
Quarter
MCM-5 Post-Construction Runoff Control
MCM-6 Pollution Prevention and Good Housekeeping for Municipal Operations
MCM-4 Construction Site Stormwater Run-Off Control
MCM-3 Illicit Discharge Detection and Elimination
Stormwater Utility Commission 5.
Meeting Date:05/18/2023
Submitted By:Yarina Hynd, Public Works
SUBJECT:
DISCUSSION AND POSSIBLE ACTION REGARDING THE CANCELLATION OF THE JUNE 15, 2023 SWUC
REGULAR SESSION MEETING
RECOMMENDATION:
N/A
EXECUTIVE SUMMARY:
The Stormwater Utility is requesting to cancel the June 15, 2023 Stormwater Utility Commission Regular Session
Meeting due to lack of staff availability and replace this meeting with a Special Session Meeting the following week.
The importance of holding a June meeting is to discuss Pre-Monsoon activities and provide an opportunity for the
Commissioners and the Public to be aware monsoon season is immanent and to educate and prepare themselves
on how they can best be prepared for the summer rainy season.
BACKGROUND OR DETAILED INFORMATION:
N/A
FISCAL IMPACT:
N/A
SUGGESTED MOTION:
I MOVE to approve (or deny) cancellation of the June 15, 2023 SWUC Regular Session Meeting.
Oro Valley Stormwater Utility
11000 N La Cañada Drive
Oro Valley, AZ 85737
520-229-4850 Option 3
www.orovalleyaz.gov
From 01/01/2023 to 03/31/2023
Account Type: Stormwater-Residential Account Detail
Account No: 1234567
Service to: 0000 W Avenida
Prior Billing 26.50
Payment (2023-01-21)-26.50
Balance Forward 0.00
Service Related Charges
Other Charges
Stormwater Fee 13.50
Current Period Charges 13.50
Total Amount Due 13.50
Late fee will be added if payment is not received by the next quarterly billing
Message
To pay your Stormwater bill by phone using your new Account Number call
877-577-8722.
To access our new Customer Portal visit https://watercs.orovalleyaz.gov/login. To
sign up click on SIGN UP at the upper right hand corner
Sign in to your customer portal account to set up (ACH) Automatic Payments from
your checking account.
For in person payments outside of normal business hours, please use the Utility drop
box located to the right of the Water Utility building door at 11000 N La Canada Dr.
Are you moving from this service address? Please contact Stormwater at
520-229-4816. Thank you.
Stormwater Utility payments are processed through Oro Valley Water Utility.
Message
Register for Code Red - A free emergency notification service that will notify you of
emergency info by email or text. For more information search CODE RED at
orovalleyaz.gov
What is the Stormwater Utility Fee:
Effective Janaury1, 2008, the Oro Valley Town Council approved a Stormwater Utility
fee applicable to residences, commercial properties and non-profit properties within
the Town limits. The fee is required to address unfunded Federal and State
Stormwater requirements, and to ensure that the Town adequately meets the impact
and cleanup of Stormwater runoff during and after rainfall events. Other areas also
paid from Stormwater Utility fee funds are street sweeping, drainage channel
vegetation maintenance, storm system inspections, public outreach as well as minor
construction and repair projects.
To learn more about the Stormwater Utility visit the Stormwater Management
webpage at www.orovalleyaz.gov Enter Stormwater in the search field.
Return this portion with your payment
Oro Valley Stormwater Utility
11000 N La Cañada Drive
Oro Valley, AZ 85737
520-229-4850 Option 3
Account Number:
Date:
Service Address:
1234567
04/18/2023
0000 W Avenida
Amount Due if Paid By $ 13.50
05/09/2023
Amount Paid:________________
Customer Name0000 W Avenida
Oro Valley, AZ 85704-6608
Oro Valley Water Utility
PO Box 847327
Los Angeles, CA 90084-7327