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AGENDA ORO VALLEY TOWN COUNCIL • STUDY SESSION JULY 11, 2007 ORO VALLEY TOWN COUNCIL CHAMBERS 11000 N. LA CANADA DRIVE STUDY SESSION - AT OR AFTER 5:30 p.m. CALL TO ORDER ROLL CALL 1. DISCUSSION REGARDING PUBLIC UTILITY FRANCHISE AGREEMENTS 2. DISCUSSION REGARDING COMMUNITY SURVEYS AND THEIR USES ADJOURNMENT POSTED: 07/05/07 4:30 p.m. rg The Town of Oro Valley complies with the Americans with Disabilities Act(ADA). If any person with a disability needs any type of accommodation, please notify the Town Clerk's Office at (520)229-4700. TOWN OF ORO VALLEY Page 1 of 2 COUNCIL COMMUNICATION STUDY SESSION MEETING DATE: July 11, 2007 TO: HONORABLE MAYOR AND COUNCIL FROM: Melinda Garrahan, Town Attorney; Stacey Lemos, Finance Director SUBJECT: Public Utility Franchise Agreements SUMMARY: By Arizona state statute and tradition, municipalities have generally handled use of their rights of way by public utilities through franchise agreements. These are agreements negotiated between a municipality and a public utility, which are then presented for voter approval. The term of a franchise agreement can be for up to 25 years. The two significant topics that are typically addressed by a franchise agreement are: (1) regulation by the municipality of the use by a public utility of public rights of way; and (2) payment for such use. In contrast to other municipalities, the Town of Oro Valley has not entered into public utility franchise agreements. Under consideration at this time are franchise agreements between the Town and Tucson Electric Power, and the Town and Southwest Gas. In addition to the issues of ROW use and payment therefore, in the case of TEP there is the additional issue of paying for the cost of under grounding lines. In the event that the Town decides not to pursue a franchise agreement with either or both public utilities, or in the event that the voters did not approve a proposed franchise agreement, then the Town would have the option of enacting a regulatory ROW "license" regime to govern use of its rights of way by one or more public utilities. In that instance, while ROW use could be regulated, no fee for the use of the rights of way could be charged. There are numerous examples of franchise agreements from all over the state that can be used as a basis for negotiating and drafting a franchise agreement. Most of the provisions are routine or boiler plate. Certainly when it comes to provisions regulating the terms of the use of Town rights of way, staff— including Public Works—will negotiate to protect the Town's interests in controlling access to and use of ROWs, notice, project planning and coordination, and quality of work. The main purpose of the study session is for discussion of the financial issues associated with possible franchise agreements: As to each utility, what is the fee that should be negotiated? What, if any, utility expenses should the funds raised by the franchise fee cover? Will there be any off-sets? ATTACHMENTS: Joint Power Point Presentation Regarding Franchise Agreements TOWN OF ORO VALLEY Page 2 of 2 COUNCIL COMMUNICATION STUDY SESSION MEETING DATE: July 11, 2007 FISCAL IMPACT: To be determined at a later time depending on Council direction and the outcome of negotiations. i / / / /` i elinda .rra►an, Town Attorney 7/1' 2._. /40..S Stacey Lem s, Finance Director .--5F/ j,erene Assistant Town Watson, Manager k attieut404..... 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""ril'' "CT3 (I)x La (3)C "(pm „b° C(D a) - -1-• -0 cox E 'rail: ›N '-' ' t-1 .,,..,.::„::,..'',.„:::„,,,:,:„,„.„,,, .1 0a)n, QO4 ..,: „(I3 co (3) ., . mo . ...... ?..vv:,, ..v k killPi(1) _.-• "... = > ii) 6 < . :::„,„,,,„„„„,„„„„,„"1,„:„„,„„„,„„,:„,,„,„„,„,,,,„,„,,!„„,„ ›N 4VW ° SCD := C3)r... (\I (1) • (2 51 '6"- • . — ...........„.....„................., :.v::vom� vwO ii 2 TOWN OF ORO VALLEY COUNCIL COMMUNICATION MEETING DATE: JULY 11, 2007 TO: HONORABLE MAYOR & TOWN COUNCIL FROM: David Andrews, Town Manager SUBJ: Discussion of Community Surveys and their uses SUMMARY: Community surveys, sometimes referred to as citizen surveys, are routinely conducted throughout the country and are used by local government officials as a tool to manage services and develop public policyfor their jurisdictions. Rather than relying on feedback received at public meetings from a small group of citizens, community surveys provide a means to gauge the sentiment of the community at large. Surveying a random sampling of the community is one of the most accurate ways to get community feedback. It ensures that all citizens have a chance to be heard, and allows local officials to determine both the majority opinion, as well as those of smaller populations. The purpose of a citizen survey is to assess community needs, evaluate existing community services, determine community priorities, and in some cases determine a community's willingness to pay for services. Being that the Town has recently gone through the strategic planning and budget process, this is an opportune time to survey the public and see how we are doing. The feedback gained from completing a community survey will help to drive the budget priorities in the coming fiscal year and aid in future updates to the Town of Oro Valley's Strategic Plan. An article dealing with budgeting for results in ICMA Public Management Magazine states that local governments should "determine what results matter and decide how much to spend to achieve each result." A community survey would make the community's goals apparent and aid you in setting priorities for the future. In FY 2007/08 the Town has set aside $15,000 to complete a community survey. Below is a potential timeline for completing a community survey depending upon the results of an RFQ process: Late July: Issue an RFQ for survey consultants Late August: Choose a consultant proposal and award bid September: Staff to work with Consultant to tailor questions to the Town's needs Mid-October: Conduct survey/Gather data Late November: Consultant presentation of draft report Early December: Final Report delivered to Mayor and Council January: Use survey results to help determine budget priorities for FY 2008/09 Completing a community surveywill achieve one of the goals included in the current Town of Oro Valley Strategicinput Plan and gather critical in ut that can be used to not only help determine budget priorities for the upcoming budget year (FY 2008/09), but also to update the Town Strategic Plan and generate the budget for FY 2009/10. please find sample surveyinstruments detailing the types of questions asked during a Attached p . . it surveyand a copyof the survey results from the City of Tucson's 2004 Citizen Survey. community ATTACHMENTS: 1. Survey,""Oxford TownshipS ," Miami University: Center for Public Management and Regional y Affairs 2. "Marana Launches First Community Survey" Explorer Newspaper, June 20, 2007 3. "Town of Marana, AZ 2007 Citizen Survey" 4. "City of Tucson 2004 Citizen Survey Instrument" 5. "National Citizens Survey 2004 Report of Results for the City of Tucson, Arizona" /..).0.4.:1 azio...4.... David Andrews, Town Manager '''' ../ t cp I, O a) = U TA o c y_ o O O 1§L_ � w � � � a) O c Q) � a) � O � � � N Vj 2 L ra ca L. U ca .c E fa a. i tq v� N �" UQ .a? o � .�-per O � 4c CO •� RI 2 NDN Cj t..1 i. E cu g CD.4 45 a co cfl E 414 _ o 0 _ � a) � � c v1 4 a'a, L O o f E •- o E M �� a� a) a) o- o a) O -o = ›:.= :_c3 isa '— .� oar h co Q- O Nli'.\: U 00 a. to a) 'E it N c a) a) .a; cu c 1:3 ° t' w _c a) 0 c C O-C 3 "o §V a • L E c U Oco to •L F- U•ca .c .c a. C a C a)co E O j O ) 7 o 0 ti C2. Q O 7) CU z Q — c 4-- 2 = a. 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'c� '� .� „ I � o MARANA Town of Marana, Arizona 2007 Citizen Survey The challenge has never been greater for Town leaders to operate within a core purpose, a vision and a set of core values to: • Understand the diverse needs of citizens and customers • Provide high-quality programs to meet those needs • Deliver cost-effective services to the community As part of the Town's strategic planning process for 2007 and beyond, we are conducting this survey to give citizens an opportunity to share their views about the Town's core purpose and vision, our values and how well we deliver services. Your participation in this survey and your responses will be handled confidentially. To help ensure the anonymity of participants, the integrity of the data collected, and the impartial assessment and reporting of the results, Town Management has engaged The Sable Group, Inc., an independent management consulting and research firm, to help conduct this survey. We ask that the head of the household or a person 18 or older completes this survey. If you have any questions about this survey, please call Josh Wright, Assistant to the Town Manager, at(520) 382-1900. Please take a few moments to complete this very important survey and return it in the pre-paid addressed envelope provided, by June 8, 2007. ©2007 The Sable Group Inc. Page 1 Core PurposeSection 1 — Town and Town Core Values areyou with the Town'sperformance for each of the following Core How satisfied Purpose statements? Neither satisfied Very Circle one number(either 5,4,3,2,1 or Very nor dis- Dis- dis- don't 9)for eachquestion uestion below satisfied Satisfied satisfied satisfied satisfied Know 1. Quality of Life Town citizens are provided services and amenities they 5 4 3 2 1 9 need and deserve. 2. Safety and Security Town creates a safe,secure 5 4 3 2 1 9 and healthy community. 3. Community Development Town encourages balanced and responsible growth and monitors development to 5 4 3 2 1 9 ensure high and safe standards. 4. Employment Town promotes meaningful employment opportunities to contribute to the prosperity of 5 4 3 2 1 9 the community. 5. Overall,how satisfied are you with how well the Town 5 4 3 2 1 9 meets its Core Purpose? 6. Please write what you think the Town of Marana does best. 7. Please write what you think the Town of Marana could do better. ©2007 The Sable Group Inc. Page 2 How satisfied are you with the Town's performance on each of the following Town core values? Neither Circle one number(either 5,4,3,2,1 or satisfied Very I 9 each question below Very nor dis- Q . dis- don't )for satisfied Satisfied satisfied satisfied satisfied know 8. Customer Service Keeping the citizen in mind in all Town does(timely,helpful, 5 4 3 2 1 9 complete services and information) 9. Leadership and Professionalism Doing great things on behalf of 5 4 3 2 1 9 citizens 10. Responsiveness Responding quickly to meet people's needs;solving 5 4 3 2 1 9 problems and suggesting improvements 11. Vision and Progressive Thinking Being open to change, 5 4 3 2 1 9 progress and constant improvement 12. Integrity Keeping high standards in the 5 4 3 2 1 9 performance of all Town work 13. Overall,how satisfied are you with how well the Town 5 4 3 2 1 9 practices these values? How much do you avree or disaLree with each of the following statements about the Town's core values listed above? Neither Circle one number(either 5,4,3,2 or 1) Strongly agree nor Strongly for each question below agree Agree disagree Disagree disagree 14. I am familiar with these Town values 5 4 3 2 1 15. In general,I can see the values being carried out in the 5 4 3 2 1 Town's performance 16. These are the right values for the Town to emphasize 5 4 3 2 1 ©2007 The Sable Group Inc. Page 3 17. Please write any additional thoughts you have about the Town's values. Section 2 - Town Services Think about the MARANA PUBLIC WORKS DEPARTMENT AND ITS CONTRACTORS: roads, sidewalks, signals, signs, town vehicles, equipment. If you know about it, P lease answer the following questions. IF NOT, SKIP TO QUESTION#25. How satisfied are you with the Public Works Department on each of the following points? Neither Circle one number_(either 5,4,3,2,1 or 9) satisfied Very I for each question below Very nor dis- Dis- dis- don't satisfied Satisfied satisfied Satisfied satisfied know 18. Skilled and competent Public Works staff and contractors 5 4 3 1 1 19. Public Works staff and contractors are Considerate of 5 4 3 2 1 9 the community and its citizens 20. Knows community expectations for construction& maintenance 5 4 3 2 1 9 of roadways 21. Responds quickly to community needs for maintenance or 5 4 3 2 1 9 construction 22. Resolves community problems s 5 4 3 2 1 9 roadways relative to y 23. Willing to change and improve services 5 4 3 2 1 9 24. Overall,how satisfied are you with the performance of the 5 4 3 2 1 9 Public Works Department and its contractors? ©2007 The Sable Group Inc. Page 4 w • Think about the MARANA DEVELOPMENT SERVICES DEPARTMENT: building safety, p plan lan reviews, inspections.If you know about it, please answer the following questions.IF NOT,SKIP TO QUESTION#32. How satisfied arey ou with Development Services on each of the following points? Neither Circle one number(either 5.4,3.2.1 or 9) satisfied Very I for each question below Very nor dis- D_is dis- don't satisfied Satisfied satisfied satisfied satisfied know 25. Skilled and competent 5 4 3 2 1 9 Development Services staff 26. Development Services staff are considerate of the community 5 4 3 2 1 9 and its citizens' interests 27. Knows building safety,plan reviews,inspection standards 5 4 3 2 1 9 28. Responds quickly to community needs for permit issuance 5 4 3 2 1 9 29. Resolves plan and permit problems 5 4 3 2 1 9 30. Willing to change and improve services 5 4 3 2 1 9 31. Overall, how satisfied are you with the performance of the 5 4 3 2 1 9 Development Services Department? Think about the MARANA POLICE DEPARTMENT: safety, security,protection. If you know about it, please answer the following questions. IF NOT,SKIP TO QUESTION#39 How satisfied are you with Police Department on each of the following points? Neither Circle one number(either 5,4,3,2,1 or 9) satisfied Very I for each question below Very nor dis- Dis- dis- don't satisfied Satisfied satisfied satisfied satisfied know 32. Skilled and competent officers and staff 5 4 3 2 1 9 33. Police staff are considerate of the community& its citizens' 5 4 3 2 1 9 interests 34. Knows Town laws and investigative procedures 5 4 3 2 1 9 35. Responds quickly to crime and emergency situations 5 4 3 2 1 9 36. Investigates and resolves cases& emergencies 5 4 3 2 1 9 37. Willing to change and improve services 5 4 3 2 1 9 38. Overall,how satisfied are you with the performance_of the 5 4 3 2 1 9 Marana Police Department? ©2007 The Sable Group Inc. Page 5 , Think about the MARANA PARKS AND RECREREATION DEPARTMENT: developing qualityparks and leisure services.If you know about it, please answer the following questions.IF NOT, SKIP TO QUESTION#46. How satisfied are you with Parks and Recreation on each of the following points? Neither satisfied Very I Circle one number(either 5,4,3,2,1 or 9) Very nor dis- Dis- dis- don't for each question below satisfied Satisfied satisfied satisfied satisfied know 39. Skilled and competent Parks and Recreation staff 5 4 3 2 1 9 40. Staff is considerate of the community and its citizens' 5 4 3 2 1 9 interests 41. Knows Town and community expectations for park use and 5 4 3 2 1 9 recreation programming 42. Responds quickly to citizen and community needs for park and 5 4 3 2 1 9 trail use 43. Resolves citizen or community problems relative to Parks and 5 4 3 2 1 9 Recreation services 44. Willing to change and improve Park and Recreation 5 4 3 2 1 9 programs/services 45. Overall, how satisfied are you with the performance of the 5 4 3 2 1 9 Parks and Recreation Department? 46. From the list of other Town of Marana Departments below, please CHECK one(1) department(if any) that you are MOST FAMILIAR with and CHECK one(1) additional department(if any) that you are the NEXT MOST FAMILIAR with. Leave all other boxes UNCHECKED. If you have NO EXPERIENCE with any, SKIP TO QUESTION#61. Most Next Most Department Name Familiar Familiar A Airport:general aviation reliever airport for Northwest Pima County 0 0 B Community Development: revitalization, affordable housing 0 0 C Finance Department: accounting,fiscal resources,financial reports 0 0 D Geographic Info Systems: mapping products, geo-data services 0 0 ❑ ❑ E Human Resources: employment, compensation, training, benefits. F Information Technology: Town computer network, Web site support 0 0 G Leal De partment: legal advice to Town,prosecutes misdemeanors 0 0 g P H Municipal Court: traffic, Town ordinance violations, marriage licenses 0 0 I Planning Department:artment:zoning, development guides 0 0 ❑ ,J Town Clerk: maintain public records, oversee Town elections 0 K Water Department: water quality, repairing leaks and breaks 0 0 ©2007 The Sable Group Inc. Page 6 Think about the Town of Marana Departments that you have CHECKED in Question 46 above. How satisfied arey ou with the department you have the MOST EXPERIENCE with on each of the following points? Neither satisfied Very Circle one number(either 5,4,3,2,1 or 9) Very nor dis- D_ dis- I don't for each question below satisfied Satisfied satisfied satisfied satisfied Know 47. Skilled and competent staff 5 4 3 2 1 9 48. Considerate of the community 5 4 3 2 1 9 and its citizens' interests 49. Knows the Town and community 5 4 3 2 1 9 50. Responds quickly to citizen or 5 4 3 2 1 9 community needs 51. Resolves citizen or community 5 4 3 2 1 9 problems 52. Willing to change and improve 5 4 3 2 1 9 services Overall, how satisfied are you 53. with the performance of this 5 4 3 2 1 9 department? How satisfied are you with the department you have the NEXT MOST EXPERIENCE with on each of the following points? IF THERE IS NO .I DEPARTMENT WITH 'HITCH YOU HAVE ANY FURTHER EXPERIENCE, SKIP TO QUESTION #61 Neither 9 satisfied Very I Circle one number(either 54 1321 or ) Very nor dis- Dis- dis- don't for each question below satisfied Satisfied satisfied satisfied satisfied know 54. Skilled and competent staff 5 4 3 2 1 9 55. Considerate of the community& 5 4 3 2 1 9 its citizens' interests 56. Knows the Town and 5 4 3 2 1 9 community 57. Responds quickly to citizen or 5 4 3 2 1 9 community needs 58. Resolves citizen or community 5 4 3 2 1 9 problems 59. Willing to change and improve 5 4 3 2 1 9 Services Overall, how satisfied are you 60. with the performance of this 5 4 3 2 1 9 department? ©2007 The Sable Group Inc. Page 7 Think about the MARANA SPECIAL EVENTS. If you know about them, please answer the following questions. IF NOT, SKIP TO QUESTION#66. How satisfied are you with each of the following special events? Neither satisfied Very I Circle one number(either 5,4,3,2,1 or 9) Very nor dis- D_ dis- don't for each question below satisfied Satisfied satisfied satisfied satisfied know 61. Founders' Day 5 4 3 2 1 9 62. Fourth of July 5 4 3 2 1 9 63. Christmas Tree Lighting 5 4 3 2 1 9 64. Spooktacular 5 4 3 2 1 9 65. Hip Hop Holiday 5 4 3 2 1 9 Think about the MARANA ELECTION SERVICES. If you know about them, please answer the following questions.IF NOT,SKIP TO QUESTION#69. How satisfied are you with each of the following election services? Neither satisfied Very I Circle one number(either 5,4,3,2,1 or 9) Very nor dis- D_ dis- don't for each question below satisfied Satisfied satisfied satisfied satisfied know 66. Awareness of local election 5 4 3 2 1 9 dates,times,and locations 67. Availability of voting places 5 4 3 2 1 9 68. Ease of use of voting equipment 5 4 3 2 1 9 Think about YOUR FUTURE IN MARANA. if it is up to you.... Yes, Yes, Not No, No, Circle one nuinberjeither LL3,2,or.I)for Definitely Probably Sure Probably Definitely the question below Not Not 69. Will you be living in Marana five 5 4 3 2 1 (5)years from now? M ©2007 The Sable Group Inc. Page 8 n 3 - DemographicsSectio the to Responsesfollowing questions will help us analyze the data from questionnaire returns P and to validate the sample.Any information you provide will be kept completely confidential. Your responses will be grouped with others taking this survey and only reported in summary .fashion. I you prefer.fer not to answer a question, leave it blank and go on to the next question. .f y CIRCLE ONLY ONE RESPONSE FOR EACH QUESTION BELOW. 70. Which one of the following best describes-where you live? 1.A house owned by the resident 2. An apartment/condominium owned by the resident 3. A rented house 4. A rented apartment/condominium 5. Other(please describe) 71.To which of the following ZIP codes was this survey addressed? 1. 85653 2. 85741 3. 85742 4. 85743 5. Another zip code(please indicate) 72. As of May 1,2007,what is the age of the person completing this survey? 1. Under 25 years of age . 2. 25_39 3. 40-54 4. 55- 74 5. 75 or older 73. I am a/an... 1. Town resident 2. Owner of a Marana business 3. Town resident and a Marana business owner 4. Employee at a business in the Town 5. Town resident and an employee at a business in the Town 6. None of the above(please indicate what) 74. My primary place of employment is... 1. Inside Marana town limits 2. Outside Marana town limits 75. If you have other comments about the Town,its purpose and values or the services it provides, please write them below. © 2007 The Sable Group Inc. Page 9 T cson. , 4 itizen uruey ,i, if: TheCity ofu • .,,,..., :i..k..{•• .: :753, sdcpt'$ 4t`.�.I,:i„.10.,.t � ',fJ;•.! <;,r:'Y%...'.�.•t'?.,,;,,,,,.?,,..,-,,,'.t..,...7:-."3.71)131:e ,.i'r'* {wu . .• y<.,,J.,4...,,,,,.• ;:,, y•c:?t: ' '4;r'.w". ,t`e L:w < N 4.0.00, , ?, �G, � ` : :$<'' t 4�� :,:a.sSy.��% .." :.vi.: I .• y { , 1,,.3%Z %F.,,,,,,...),.....,h•y ,70.„,,,,,,,,:,,„,,,,,,,,:,..,,,,,„,„,,,,,Fi: fy : 'vi: .v•. ^ j$ f :3 � S >' J.4:��g �� 4. l # i �: gg 0 • i � Cp �sJt > 3 : ? � f � > . : �: o:. Y" X 1v�y,>��' ., ' Jwr uyyA t�"Ziaglitr101,, f! . Y sSs/t +`� .i! � . s f Tf ' J:br �� ! ✓ ✓.,. !4.44Tiri,„1,1 � „w '1,. ,^t}�',i^,�.?Q5. o4$ om/ CNA , Se� 4ti "£$ � ,.lfq %? 4'yt {.• C< t1�1 �� .Y9'�i' ��,9.' f ¢ 1.p lRg„, � 8 ,F '3,. 1' : �.'� �f:. .¢ .,�.` 0 � w � \� ��� ra bcer�' ':..'rt ",i y/ tA . ry •�bN3 '/?Nijx f N n tG• 6�eMfMaN? ?����t .l� a� i { �,S, p�` : ' 8'� Y,�' J'pqA/ %'r . 1J`' "sSC � 'yF P.;0,.:; R '3 ,� ,r , . Y{4'.: p,r46 1.. .>..�:L oJ^”�:�',L?i. :n`•.Yn :.•.�yOPRYCff s ., .!.. � t N •'a1 2 1TiP !,.:uP:.yRys0 rS „ J ,t / Nn, , Fer • 1. Please circle the number that comes closest to your opinion for each of the following questions: { excellent good fair poor don't know ' E. How do you rate Tucson as a place to live? 1 2 3 4 5 How do you rate your neighborhood as a place to live? 1 2 3 4 5 , How do you rate Tucson as a place to raise children? . 1 2 3 4 5 How do you rate Tucson as a place to retire? 1 2 3 4 5 .........1 2 3 A How do you rate the overall quality of life...in Tucson:.........................;,,. .... .. 2. Please rate each of the following characteristics as they relate to Tucson as a whole: excellent good fair poor don't know c ! Sense of communit}� 1 2 ..111111:11111.1111111I, Openness and acceptance of the community towards people of diverse backgrounds...1 2 3 4 5 Overall appearance of,`I`ucson►r.. ►... ..► .. 1 2 3 1:Arlmi:lw.mommtil ,ii __ 4 5 pp Job opportunities 1 2 3 4 5 Access to affordable quality housing 1 ....... ...... ..: ..... ..... 3....... 4 5.......: IP Access to affordable quality child care 1 2 3 4 5 Access to affordable.quality health care 1 2 3 Ease of car travel in Tucson1 2 3 4 5 ..,.,.„..„,„ 2 3 :. base of bus travel in Tucson...................., .y..,.._. ....►... _ ..... ...... . Ease of walking in Tucson 1 2 3 4 5 3. Please rate the speed of growth in the following categories in Tucson over the past 2 years: much somewhat right somewhat much don't too slow too slow amount too fast too fast know .. 6 2 3 , 3 4 5 `� rte...... Po uation rowth ....... f :..,: ,. ..r.:....::....,...,....Y., .l Retail growth(stores,restaurants etc.) 1 2 3 4 5 6 }, ii Jobsgrh 1 2 3 5 .......6 . . ...... ............. . .... 4. To what degree,if at all,are the following problems in Tucson: not a minor moderate major don't r problem problem problem problem know. Came ::: ;Aww :,:t .>:f. ,,... ._ 5 t. :tti Drugs 1 2 3 Toomuch growth ................1 2,-----.,H�.....,,. ...,.... .....3........ . .... .... .... 3 Lack of growth 1 2 . flti .�: ....... ....,::,, .• ::, .,.,.... . :S•„Y.v..r.:N...ip>.J..y.$,.{..:. • 4 .Graf 4�� . Noise 1 2 3 4 5 ' ..... .... ,. Run down buildt��.,:.._ eed lots or junk vehicles.....,..,.,,,,•,,::.-:, .,,....i...,� .. �: �� 4........_... ..:...........:..............., :.,....::.:...:.....: ..:.,..:.:...: }.::........ 3.:....Y > sy }}...¢t.,} �: )..is :; ars,ya`?�}> ks;;fs . s•f sTraffic congestion 1 : ..:2.:..::....�::.Yro::>+:.::o-YY}Y.," � ;:m < 5 J ;!k :>Yu:{c}: 1 ..:. 2 ; 3 .. .. : is •�.►:.. ..:►• •..1:.►....►:.,....♦••..:►1 .�....►t�::�. ..... .. :....... ed ouch........,...►..,.,.._«►�. . ♦. ► ....,. :... ....... . ...,... ........ ...........:..... t�nsupervis youth- ....... ..... ....... ............ Homelessness 1 2 3 4 5 Page 1 of 5 s . R 5. Please rate how safe you feel from the following occurring to you in Tucson: :r very somewhat neither safe somewhat very don't safe safe nor unsafe unsafe unsafe know :. Violent crime'(e.g.,rape,assault,robbery) 1 2 3 4 :.r....• ..... <.:.. .:.::::..:......6 Pro erty crimes(e.g.,burglary,theft) 1 2 3 4 5 6 a P4 5 6..................................... i. Fire 1 2 3 6. Please rate how safe you feel: very somewhat neither safe somewhat very don't . ... . ... . � .. safe safe nor unsafe unsafe ' unsafe k�' now ..3 4 :y:: f .i«« ftj:�ii < �. F7f: )K..:i3d 3i Y : ii . In your neighborhood duringthe da ..R..... ... . :...:......::.::. ..... :.... ....,.. ...,: : / ef9n � ; s%a Wetia. .. . .. In::..your neighborhoodhborhood after dark 1 2 .:..::. . . ....:....:..' ..... 4 5 6 .. In Tucson's downtown area duringthe dayR►R►R.R 1 . ..: .... .::.,.,,.....„..:1,...:::::::..........::::',..::::::"...,:..:::Y.::. ... 3 ,. ... . . ..:. . 4 �« . ��Y 1511,1 :Xj b1S11 .1i ;. : In Tucson's downtown area after dark 1 2 3 4 6 5 .. ............................. .... ......:...............-::......:... .:.:. .:.:'....1.'.....'.......,...„. .. ... ::... .,.. ..... ,.;., :diij..:t!':''f::S};'{S;#j'r...:,:.!Y.Y,,S'.JC'SSQh'S3:SS:"::•:,:Y� •,�::�i! ./S..•:S f.Si. �'j'S 'S'SY`&'•`S?3::#'S;tj' :S•:ft+'S$;';F Sin., . ... '. . ....: :.:.,.�,.<i�`.r;{F. :jSS:}:<y.`�#'�.:5 •#: •x s::an�',`!2;SS.3�!�.. : h, k}�t,,,��S,Yf<.:;,}�..:35 :.'•.:`':•:�#'::j,t,#,,•j�;�s.t.}#»r.4:f;',!.:;#.. 4 1 ..... ..... ......:.:::. ..:..: :.:... <:,�f•r•S�'!�lS<SS�:tf.•r.y'::� :r}^ 5f'rYY#£••S:SSs:f<ra;ff'<SSt:!#s In Tucson's parks during the day : ::....:..:. .:.. h...}......;�.«.:.�. .. : . In Tucson's parks after dark 1 2 3 4 5 6 7. During the past twelve months,were you or anyone in your household the victim of any crime? ❑ no[go to question#9] ❑ yes[go to question#8] 0 don't know i i. 8. If yes,was this crime(these crimes)reported to the police? ❑ no LI yes ❑ don't know 9. In the last 12 months,about how many times,if ever,have you or other household members participated in the following activities in Tucson? once or 3 to 12 13 to 26 more than :l never twice times times 26 times .........,...„„:..;,..,.,'....,.......,s,„...,..........:.,,....1. 2 . .. ... 3 . .4 5418,031! :libraries orr services:.; . . .: _ ,. Used Tucson public. . ... .. ........ .._ ........... .. . . .. .... . . ... ... _ .. Used Tucson recreation centers l 2 3 4 5 Participated in a recreation program or active R...>.... ,R.R., .,....IR.y....1,....r,....,.1 2 3 4 ... . 5 Visited a neighborhood or City park 1 2 3 4 5 Y Ridden a local bus within Tucson .....•.•.............••••..............,...„4,,,, 1 2 3 4 5 Attended a meeting of local elected officials or other local public meeting 1 3 4 5 i Watched a meetingof local elected officials or other local public meeting y. oncable:television ,r<} 3 4 5 Recycled used paper,cans or bottles from your home 1 2 3 4 5 : y pP : } Volunteered your time to sone.: ou /actjvj xtt; : eson.:::-,..R ..R.►l!.RtR.:.R..R E.1.,,,„.I•I 1 :. , : . 2 ..„..,../...„.....,..,...... 3 :......... 4...... Read nee hborhood Newsletter 1 2 3 4 5 g_ ... ... .::::::::::.::..:...:: .s:;;.:.:..<•:;•. 'F!fFF:: �.;r.:;;t.;v,;!.kwr: <f::vS:.KYF.'SF'S:jt Used the Internet for anything ..♦ 2 3 4 5 • Used the Internet to conduct business with Tucson 1 3 4 5 ! }j }Y 1 4 5 . . ::�n_�tern_o over the Internet.,,..R..,..R.......R. ...R..,.....r... R.R.R.R.R.R..R..''''' r..1 2 3 .:t .. . i'.i , t` Page 2 of 5 . 11 10. How do you rate the quality of each of the following services in Tucson? excellent good fair poor don't know Police services. ••. 1 2 3 4 5 . Fire services 1 2 3 4 5 Ambulance/emergency medical services............ .............1 2 3 4 5 .: Traffic enforcement 1 2 3 4 5 Garbage collection...,.......................................,................., 1 2 3 4 5 r Recycling 1 2 3 4 5 Street repair ' 1 2 3 4 5....10.;;:::i.l!g..i.i.:?..41: Street cleaning 1 2 3 4 5 Street lighting 1 2 3 4 5 Sidewalk maintenance 1 2 3 4 5 Traffic signal timing ... ....•.. ... ... ..:..:...... :.. .... 1 2 3 4 5 Bus/transit services 1 2 3 4 5 j. Storm drainage 1 2 3 4 5 Drinking water 1 2 3 4 5 1:: City parks.............................................. ..... .. .... 2 3 4....?:,..;:.:0:..iii§,1::,;... 5 ...,::........ ..:-..::.......: !! �� Recreation programs or classes 1 2 3 4 5 Recreation centers/facilities 1 2 3 44:111:4-,,,..!..:...........,.:... 5 Accessibility of parks 1 2 3 4 5 ii Accessibility of recreation centers/facilities 1 2 3 4 5 Appearance/maintenance of parks 1 2 3 4 5 .11 Appearance of recreation centers/facilities........••............. 1 2 3 4 5 Land use,planning and zoning 1 2 3 4 5 Code enforcement(weeds,abandoned buildings,etc) 1 2 3 4 5 r. Economic development 1 2 3 4 5 Services to seniors.. ••• 1 2 3 4 5 Services to youth 1 2 3 4 5 i: Services to low-income people.,. ......1 2 3 4 5 Public library services 1 2 3 4 5 ji,. Municipal courts 1 2 3 4 5 ..:::::::::.,....::::::.:.:.:..:,::.:.,:::..."..:.:::........./...i....: i 11. Overall,how would you rate the quality of the services provided by... • excellent good fair poor don't know . • . ....♦. ,.•.,.., ,. ,,..•1 2 3 4 5 The City of TUCsp�.,.,,,..,♦, .. . ,. .... . . . iY The Federal Government? 1 2 3 4 5 .......'.4. 5 rumen .......1 ►♦►f;...♦:►.t_t�ii.kf'!�.3�..1 ►��,*.f4:�3M.��.�f�... ..... . . ..::::,::.::::: ,....:./...............„:„....,,,:.:..2 ....... ..... .... .... ..._. The State'cove :t�. ...... . s: 12. Have you had any in-person or phone contact with an employee of the City of Tucson within the last 12 months(including police, receptionists,planners or any others)? 0 no[go to question#141 Cl yes[go to question#13] 13. What was your impression of employees of the City of Tucson in your most recent contact?(Rate each characteristic below.) excellent good fair poor don't know Knowledge, ..,„,.,„•,.,,,,„„•„,..,...,•.„...,.,•......,.,...,,,....1... . . 2.. ... . 3 . 4 5 Responsiveness 1 2 w.!.. . ; . . � Courtesy•.•.►.t.►.►4 ,..,„. .A♦ . ♦ ► ►♦,.♦•. .►•♦ ►f►1 2 3 . .... 4 5 Overall impression 1 2 3 4 5 2 Page 3 of 5 . • k. 14. Please rate the following statements by circling the number that most clearly represents your opinion: t strongly somewhat neither agree somewhat strongly don't agree agree nor disagree disagree disagree know I receive good value for the City of Tucson taxes I pad 1 2 3 4 5 6 1 am pleased with the overall direction that the Cit Y of Tucson is taking 1 2 3 4 5 6 The City of Tucson government welcomes citizen involvement..,1 2 3 4 6 t: The City of Tucson government listens to citizens 1 2 3 4 5 6 15.a. Please indicate how important each of the following services is to the quality of life of Tucson residents. very somewhat not at all don't essential important important important know Public Safety(includes Fire,Police and 1 2 Ambulance services) <: < 4 <.. {.�.. ::42:� .:f.. . . .3.:1x4;.. ........ �.3 s :r;;•rarL..ss.3..:.?�:.sv....�kfws::...3...::. .: . Parks: 1 2 3 .. ,..,.►..•:Y....1 1111: 2 1 :.. Recreation Programs:... . . .:11:11 . 1111.. ; : :. #� 111. 5 • l 2 3 4 Publictransit 1111.. 11:11.:::..:.. .::.::,:..:<k.. .:<: :.:.<:.::�<:.:.:;. ;;,: «;<<.;><>��<:: <. .� ..._ 1111 ::..:. .; 1111: City road improvements(new or widening ofstreets) 1 2 3 4 5 Street maintenance and repair(resurfacing,pothole re air) .aaa. 1 i1......repair),,... iii <#cthhties and'programs)....... <{ i. Land use planning 1 2 3 4 5 .:L 3 < y and su 3,�::.:: ;, 1 :. '.�'�:,'.•.�•, ��::i.. � ',�� ......•..•..�.Y I :........ 111:1...:.........: .... 1111... ........1111 .......... .... ........1111..:.. .............. ............... 1111.. t .�.:•:';. .. �� ��'�... n 111:1.:: 111:1.. Environmental Services(includes garbage and recycling services) 1 2 3 4 5 i Social Services(includes public housing,low income services) 1 2 3 4 5 b. The City continues to face budget cuts in all of the following services. Please indicate to what extent you would r: support paying more for each of the following services to avoid further service reductions or eliminations: • strongly somewhat neither support somewhat strongly don't support support nor oppose oppose oppose know Public Safety(includes Fire,Police and Ambulance services) 1 2 3 4 5 61 a 1 1 1111. : Parks 1 2 3 4 5 6 : Recreation n Progams . .� _.:::.*3.3,:,:x:..:..:....,.....1 ..... .::.w:....... .:.2:..::......... .... 1 111... 3........:.:.... . ......,.. ......... 4 5 6 :1111:. . 1 2 Public transit 4 f .......... .. .... .. .......::......:......: 1111 .., .: < 5 1111..1111 .:.......:.....:....:.:...:..:. :.. ::::..:. :.:...:::::...... :t3 ...... ... ..... :..:........:..:......: .: . . :1111:., ..<.... :......,,..:.....:,»...::..:.:....... .:..<............. .. ,........ ,..1111-: 4 .x1:: :.. .. ... . .: ...:.....:1111...,......:..... ........... ........ 1111... .....::..,:.,...:..«.:..<.,,......z. ,1111. .....:....:,.s. ,,........:...... ,.......... -NM ••:...1111 .. .:...:.,.:..:...,..............:,...:...:.:<.a:<..:::..E...... 1111.. :,A:-.� 1111. . ...:...::.... 1:::�:::::::::�:::1::..:..•....................1111..:!::.�::. :...:•.: 1111... .. ..:. ,. .; 111:1... .........:..:::......,1111:.. 5 6 1111. .. , t :: 3 4 . 1:111 :1111., .. ... . .....: ... .. . . ::: .d�� `: fie 1111:<:.... : 1:111 d:� :��vecehts..tt+� .: �r w.� � ...rte: .. .. ... .... 11::1.:.:...:.:..�... .....s s) , ::�.:.. . �..�. ....:,....:.: .:.........:. 1111.. t 1 2` :1111..::,1111..::.. :111::::1.::»1:1:1::1 <�.x;f... , Street maintenance and repair(resurfacing,pothole repair) I 2 3 4 5 6 -"i,. '-:i` y4f s and programs) 1 1111 2 : 3 4 5 6 .:<::....... 111.<.... . ............ :; :.. Land use planning 1 2 3 4 5 6 • Water quality and sup 1 2 s........... ....<..... ..._. Environmental Services(includes garbage and recycling services) 1 2 3 4 5 6 Social Services(includes public housing,low income services) 1 2 3 4 5 6 ��, t i. c. Please check the box that indicates your current zip code: if ❑ 85741,85743, 85745, 85746 0 85710, 85715, 85748, 85749 0 85704,85705, 85718, 85719 ❑ 85707,85708, 85730, 85747, 85641 0 Clii 85701,85706, 85713, 85714 ❑ 85711,85712, 85716 1 Page 4 of 5 • .. .. _ .. .. .. ......... ..-.+ r..+ ...•-.- :.:e..-. > < ..i. .;r .t'f ai;!{si{{6 • " i. fS.at---,,,,,,,,,,,,,,,,,a0Nr. f. `�.',�;'/�,, - ,-,,>.'9T,,o: a r < �•o-i,... N <<ss>. -A u.. ,- >.., i:,. 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Does any member of your household have a physical •s Tucson? handicap or is anyone disabled? • ❑ no ❑ yes ❑ no 0 yes ' 17. Are you currently employed? 25. What is the highest degree or level of school you have ❑ no[go to question #18] 0 yes[go to question#17a4 completed?(mark one box) ❑ 12th Grade or less,no diploma 17a. What one method of transportation do you usually ❑ high school diploma use(for the longest distance of your commute)to ❑ some college,no degree travel to work? 0 associate's degree(e.g.AA,AS) ❑ Motorized vehicle(e.g. car,truck,van, ❑ bachelor's degree(e.g.BA,AB,BS) motorcycle etc...) U graduate degree or professional degree ❑ Bus,Rail, Subway,or other public transportation 26. How much do you anticipate your household's total ❑ Walk income before taxes will be for the current year? ❑ Work at home (Please include in your total income money from all ❑ Other sources for all persons living in your household.) ❑ less than$24,999 17b. If you checked the motorized vehicle(e.g.car, ❑ $25,000 to$49,999 truck,van,motorcycle,etc.)box in 18a,do other 0 $50,000 to$99,999 people(adults or children)usually ride with you to ❑ $100,000 or more or from work? ❑ no ❑ yes 27. Are you Spanish/Hispanic/Latino? ❑ no ❑ yes • 18. How many years have you lived in Tucson? ❑ less than 2 years ❑ 11-20 years 28. What is your race? (Mark one or more races to ❑ 2-5 years U more than 20 years indicate what race you consider yourself to be) U 6-10ears y ❑ American Indian or Alaskan native ❑ Asian or Pacific Islander 19. Which best describes the building you live in? ❑ Black,African American U one family house detached from any other houses ❑ White/Caucasian ❑ house attached to one or more houses(e.g. a duplex ❑ Other Y or townhome) ❑ building with two or more apartments or 29. In which category is your age? condominiums ❑ 18-24 years U 55-64 years 0 mobile home ❑ 25-34 years ❑ 65-74 years ❑ other ❑ 35-44 years ❑ 75 years or older ❑ 45-54 years • 20. Is this house,apartment,or mobile home... O rented for cash or occupied without cash payment? 30. What is your sex? ❑ owned by you or someone in this house with a U female ❑ male mortgage or free and clear? { 31. Are you registered to vote in your jurisdiction? 21. Do any children 12 or under live in your household? ❑ no ❑ yes ❑ don't know } U no ❑ yes 22. Do any teenagers aged between 13 and 17 live in your 32. Did you vote in the last election? household? 0 no 0 yes ❑ don't know ❑ no 0 yes 33. Are you likely to vote in the next election? 23. Areyou or anyother members ofyour household aged ❑ no 0 yes ❑ don't know :. 65 or older? airiw .ss,>x.;<::,•>,.s ti.,',,,,. ... �k�, .>.:'.�':> i:.:•f>v$�•.'�i',c.:• 't4>��°i" rTs' {.':btt' ��' >: ❑ e S .`.£Z.. jjj :y., is 8. 's">,,,,t > a si,,,T ,d's:.Y.nr Sr: ❑ no y r.<'�N'9"'t''J �1 .:. t Q4.;..»:4:f.4 4.. ;i . .#..��y ta '� -,. ,-,.n.?c+,:/ ff��.. ^fi^ t JAI di "+a%r > tr .W .: .f-+ V% ,S'• :.<'i•,',,, +'';' xfct•'•.:rti^'b-'Si.'fjZir .�.f;., ,.�:' x .xGX'/to,..'^3n, •'•• ,.#a:c LPL ,H;' .,, ..sry:,., £s.ga•sy°+i±?c:6 -.Q),,:r Q+''sa yrs;: fi - . �:E! ff{..'� S{ u v,..;YLr ,� 7fi .;t'f. ## '� +��5''V�:� � � 5� J, ' 0 � �,4���•2 �^. 4 ' ;d'�¢:iiai<.S x. xi{:. �>R)....,fw:r:..<<,n :.`p•':��,Y .'�>:�•�:'LSI:, :i�is.?i.'i>.r:»..:»>.,.�fi. . : The National Citizen SurveyTM ©2001-2004 National Research Center,Inc. Page 5 of 5 The National CITIZEN SuRvEYTM 2, 0 0 It Report of Results for the City of Tucson, Arizona CITY OF 4thigrir� lifin o , 4 ,, - - ...A...... airimmir- 7* ---- 7 1 TUCSON Submitted by: NATIONAL RESEARCH CENTER, INC. 3005 30th Street • Boulder, CO 80301 tel. 303-444-7863 • fax. 303-441-1145 e-mail: ncs@n-r-c.com • www.n-r-c.com May 2004 Table of Contents Survey Background 1 About The National Citizen Survey TM 1 Understanding the Results 2 Community Life 7 Quality of Life 7 Ratings of Community Characteristics in Tucson 9 Perceptions of Safety 15 Community Participation 17 Local Government 19 Public Trust 19 Services Provided by Tucson 21 The City of Tucson Employees 29 Additional Questions 31 Appendix I: Frequency of Responses to All Survey Questions 33 Appendix II: Survey Methodology 43 Sampling 43 Survey Administration 43 Response Rate and Confidence Intervals 44 Weighting and Analyzing the Data 44 Appendix III: Survey Materials 47 URVEY BACKGROUND ABOUT THE NATIONAL CITIZEN SURVEYTM The National Citizen SurveyTM (The NCSTM) is a collaborative effort between National Research Center, Inc. (NRC) and The International City/County Management Association (ICMA). The survey and its administration are standardized to assure high quality survey methods and comparable results across The National Citizen SurveyTM jurisdictions. Participating households are selected at random and the household member who responds is selected without bias. Multiple mailings give each household more than one chance to participate with self-addressed and postage paid envelopes. Results are statistically reweighted to reflect the proper demographic composition of the entire community. The National Citizen SurveyT"' customized for this jurisdiction was developed in close cooperation with local jurisdiction staff. The City of Tucson staff selected items from a menu of questions about services and community problems; they defined the jurisdiction boundaries we used for sampling; and they provided the appropriate letterhead and signatures for mailings. City of Tucson staff also determined local interest in a variety of add-on options to The National Citizen SurveyTM Basic Service. 0 z 0 ceU Q Ca J ce Report of Results cn The National CITIZEN SuRvEvT"' 0 UNDERSTANDING THE RESULTS Survey Administration Following the mailing of a pre-survey notification postcard to a random sample of 3,000 households, surveys were mailed to the same residences approximately one week later. A reminder letter and a new survey were sent to the same households after two weeks. Of the mailed postcards, 255 were undeliverable due to vacant or "not found" addresses. Completed surveys were received from 888 residents, for a response rate of 32%. Typically, the response rates obtained on citizen surveys range from 25%to 40%. It is customary to describe the precision of estimates made from surveys by a "level of confidence" (or margin of error). The 95 percent confidence level for this survey of 3,000 residents is generally no greater than plus or minus 3 percentage points around any given percent reported for the entire sample. The results were weighted to reflect the demographic profile of all residents in the City of Tucson. (For more information on the survey methodology, see Appendix II. A copy of the survey materials can be found in Appendix III.) Survey Validity The question of survey validity has two parts: 1) how can we be confident that the results from our sample are representative of the results we would have gotten had we administered the survey to the entire population? and 2) how closely do the perspectives recorded on the survey reflect what residents really believe or do? To answer the first question, we use the best survey research practices for the resources spent to assure that the results from the sample reflect the opinions of residents in the entire jurisdiction. These practices include: 1) Using a mail-out/mail-back methodology, which typically gets a higher response rate than phone for the same dollars spent. 0 2) Selecting households at random within the jurisdiction. o m W Report of Results cin The National CITIZEN SURVEYTM • 3) Over-sampling attached units to improve response from hard-to-reach, lower income, or younger apartment dwellers. 4) Selecting the respondent within the household using an unbiased sampling procedure'. 5) Contacting potential respondents three times to encourage response from people who may have different opinions or habits than those who would respond with only a single prompt. 6) Soliciting response on jurisdiction letterhead signed by the highest ranking elected official or staff member. 7) Providing a self-addressed, postage-paid return envelope. 8) Offering the survey in Spanish when appropriate and requested by city officials. 9) Using the most recent available information about the characteristics of jurisdiction residents to reweight the data to reflect the demographics of the population. The answer to the second question about how closely the perspectives recorded on the survey reflect what residents really believe or do is more complex. Resident responses to surveys are influenced by a variety of factors. For questions about service quality, residents' expectations for service quality play a role as well as the "objective" quality of the service provided, the way the resident perceives the entire community (that is, the context in which the service is provided), the scale on which the resident is asked to record her opinion and, of course, the opinion, itself, that a resident holds about the service. Similarly a resident's report of certain behaviors is colored by what he or she believes is the socially desirable response (e.g. reporting tolerant behaviors toward "oppressed groups," likelihood of voting a tax increase for services to poor people, use of alternative modes of travel to work besides the single occupancy vehicle), her memory of the actual behavior (if it is not a question speculating about future 0 actions, like a vote), her confidence that she can be honest without suffering any 0 tY 0 Y U Q CO 1 The birthday method requests that the respondent in the household be the adult(18 years old or w older)who most recently had a birthday,irrespective of year of birth. > Report of Results D The National CITIZEN SURVEYTM negative consequences (thus the need for anonymity) as well as the actual behavior itself. How closely survey results come to recording the way a person really feels or behaves often is measured by the coincidence of reported behavior with observed current behavior(e.g. driving habits), reported intentions to behave with observed future behavior (e.g. voting choices) or reported opinions about current community quality with objective characteristics of the community(e.g. feelings of safety correlated with rates of crime). There is a body of scientific literature that has investigated the relationship between reported behaviors and actual behaviors. Well-conducted surveys, by and large, do capture true respondent behaviors or intentions to act with great accuracy. Predictions of voting outcomes tend to be quite accurate using survey research, as do reported behaviors that are not about highly sensitive issues (e.g. family abuse or other illegal or morally sanctioned activities). For self-reports about highly sensitive issues, statistical adjustments can be made to correct for the respondents' tendency to report what they think the"correct"response should be. Research on the correlation of resident opinion about service quality and "objective" ratings of service quality tend to be ambiguous, some showing stronger relationships than others. NRC's own research has demonstrated that residents who report the lowest ratings of street repair live in communities with objectively worse street conditions than those who report high ratings of street repair (based on road quality, delay in street repair, number of road repair employees). Similarly, the lowest rated fire services appear to be "objectively" worse than the highest rated fire services (expenditures per capita, response time, "professional" status of fire fighters, breadth of services and training provided). Whether some research confirms or disconfirms that relationship between what residents think about a community and what can be seen "objectively" in a community, we have argued that resident opinion is a perspective that cannot be ignored by government administrators. Elsewhere we have written, "If you collect trash three times a day but residents think that your trash haul is lousy, you still have a problem." 0 z m O c CD Y U Q CO >w Report of Results Cc c� The National CITIZEN SURVEYTM Use of the "Excellent, Good, Fair, Poor"Response Scale The scale on which respondents are asked to record their opinions about service and community quality is "excellent," "good," "fair" or "poor" (EGFP). This scale has important advantages over other scale possibilities (very good to very bad; very satisfied to very dissatisfied; strongly agree to strongly disagree, as examples). EGFP is used by the plurality of jurisdictions conducting citizen surveys across the U.S. The advantage of familiarity is one we did not want to dismiss because elected officials, staff and residents already are acquainted with opinion surveys measured this way. EGFP also has the advantage of offering three positive options, rather than only two, over which a resident can offer an opinion. While symmetrical scales often are the right choice in other measurement tasks, we have found that ratings of almost every local government service in almost every jurisdiction tend, on average, to be positive (that is, above the scale midpoint). Therefore, to permit finer distinctions among positively rated services, EGFP offers three options across which to spread those ratings. EGFP is more neutral because it requires no positive statement of service quality to judge (as agree-disagree scales require) and, finally, EGFP intends to measure absolute quality of service delivery or community quality (unlike satisfaction scales which ignore residents' perceptions of quality in favor of their report on the acceptability of the level of service offered). "Don't Know"Responses On many of the questions in the survey respondents may answer "don't know." The proportion of respondents giving this reply is shown in the full set of responses included in Appendix I. However, these responses have been removed from the analyses presented in the body of the report. In other words, the tables and graphs display the responses from respondents who had an opinion about a specific item. For two of the items related to crime victimization and crime reporting, "don't know" responses were not removed. These questions were not evaluative; rather, respondents were asked if they or any member of their household had o z been a victim of a crime within the last year. If they were, they were then asked u whether the crime had been reported to police. Q m w Report of Results D The National CITIZEN SURVEYTM Putting Evaluations Onto a 100-Point Scale Although responses to many of the evaluative questions were made on a 4 point scale with 4 representing the best rating and 1 the worst, many of the results in this summary are reported on a common scale where 0 is the worst possible rating and 100 is the best possible rating. If everyone reported "excellent," then the result would be 100 on the 100-point scale. Likewise, if all respondents gave a "poor" rating, the result would be 0 on the 100-point scale. If the average rating for quality of life was "good," then the result would be 67 on a 100-point scale; "fair" would be 33 on the 100-point scale. The 95 percent confidence interval around an average score on the 100-point scale is no greater than plus or minus 3 points based on all respondents. Interpreting Comparisons to Previous Years This report contains comparisons with prior years' results. In this report, we are comparing 2004 data with 2001 data in the graphs. In the graphs, there are two separate representations labeled by year. The table following a graph contains 2004 data only, and is labeled accordingly. 0 z D 0 oc C9 Y U Q OD W Report of Results D The National CITIZEN SURVEYTM OMMUNITY LIFE The National Citizen SurveyTM contained many questions related to the life of residents in the community. Survey participants were asked to rate their overall quality of life, as well as other aspects of quality of life in Tucson. They also evaluated characteristics of the community, and gave their perceptions of safety in the City of Tucson. The questionnaire assessed use of the amenities of the community and involvement by respondents in the civic and economic life of Tucson. QUALITY OF LIFE When asked to rate the overall quality of life in Tucson, 12% of respondents thought it was "excellent." Only 7% rated overall quality of life as "poor." Figure 1: Overall Quality of Life in Tucson poor excellent 7012% tt. 41,0* kl,VMPe4/ fair 29% Cfs' good 52% w U- J z z Report of Results 8 The National CITIZEN SURVEYTM U The average rating of overall quality of life on a 100-point scale was 55 in 2001. In 2004, the rating was 57. Tucson as a place to raise children received an average rating of 43 on a 100-point scale in 2001, compared to 44 in 2004. Other ratings can be seen in the charts below. Figure 2: Quality of Life Ratings 100 - Average Rating (0=poor, 100=excellent) 67 - s — —62 -63araKa } 56 57 55 55 Y SS{< < w4f 43 44opipeu <:tjti { 33 pa AGEa a � pw � .. <zn{K{ -1111 0 1 I 1 Tucson as a Neighborhood as Tucson as a Tucson as a Overall quality of place to live a place to live place to raise place to retire life in Tucson children 02001 ■2004 Figure 2b: 2004 Quality of Life Ratings excellent good fair poor Total How do you rate Tucson as a place to live? 19% 52% 24% 6% 100% How do you rate your neighborhood as a place to live? 14% 49% 25% 12% 100% How do you rate Tucson as a place to raise children? 8% 36% 36% 20% 100% How do you rate Tucson as a place to retire? 25% 48% 19% 8% 100% How do you rate the overall quality of life in Tucson? 12% 53% 29% 7% 100% w U_ Note: "Don't Know" responses are removed z Report of Results o U The National CITIZEN SURVEYTM RATINGS OF COMMUNITY CHARACTERISTICS IN TUCSON In 2004, the highest rated characteristics of Tucson were Openness and Acceptance, Sense of Community, and Overall Appearance of Tucson. The average rating on a 100-point scale given to Openness and Acceptance in 2004 was 52 compared to 51 in 2001. Average ratings given to all the characteristics are shown in Figures 3 and 4. w J Z Report of Results � The National CITIZEN SURVEYTM 0 Figure 3: Characteristics of the Community: General and Opportunities 100 - Average Rating (0=poor, 100=excellent) 67 - d . _ n # Qon4wd _ p _ _ np _ 4mama . . p _ anA _ p _ _ att . _ _ 51 52 45 46 46 40 37 33 - - r 'v<<�<tr _ ..„ M 25 + {v •NC}r . .. 0 , Sense of community Openness and Overall appearance of Job opportunities acceptance Tucson 02001 ■2004 Figure 3b: 2004 Characteristics of the Community: General and Opportunities excellent good fair poor Total Sense of community 6% 39% 42% 13% 100% Openness and acceptance of the community towards people of diverse backgrounds 10% 48% 32% 10% 100% Overall appearance of Tucson 5% 30% 45% 20% 100% Job opportunities 3% 15% 37%1 45% 100%, Note: "Don't Know" responses are removed w LL J Report of Results 0 V The National CITIZEN SURVEYTM 1 Figure 4: Characteristics of the Community: Access and Mobility 100 Average Rating (0=poor, 100=excellent) 67 - - - MHw - - _ w " .. - w - Mkw - Mx _ - M - N - - - HK _ H - w - : - .. kM - w _ M - w- Mx _ - wHH - ") H - - - - - r - M -w - M — 41 36 38 37 "IR! 37 36 35 33 34 33 w :`.`:'`` j 1� aa . � mHx . A . rwr324a}Sri::ilii ,::`{:: :: {,}rte•Ming NNW S Vt' < iS4tS/qL�.:sFIS:SS((i..}:%.:(::� � :kip:yR':txSi:t�/ Yr+ : •:iii}<rMna �`�;.�:�,{{4�$},•9$x!{:::...::.:..lt.t is L„a`i''��>�},�ii:�•,. ,Sj :r{::K`:x4. Access to Access to Access to Ease of car Ease of bus Ease of affordable affordable affordable travel in travel walking quality housing quality child quality health Tucson care care 012001 ®2004 Figure 4b: 2004 Characteristics of the Community:Access and Mobility excellent good fair poor Total Access to affordable quality housing 6% 25% 42% 26% 100% Access to affordable quality child care 3% 22% 42% 33% 100% Access to affordable quality health care 6% 24% 39% 31% 100% Ease of car travel in Tucson 4% 20% 37% 40% 100% Ease of bus travel in Tucson 6% 22% 35% 37% 100% Ease of walking in Tucson 5% 30% 37%_ 28%_ 100% Note: "Don't Know" responses are removed w LL J Z m E Report of Results o V The National CITIZEN SURVEYTM When asked about potential problems in Tucson, the three concerns rated by the highest proportion of respondents as a "major problem" in 2004 were Drugs, Traffic Congestion, and Homelessness. In 2004 67% rated Drugs as a "major problem"compared to 65% in 2001. Figure 5: Ratings of Potential Problems in Tucson 49% R Homelessness n 53/0 o • t A 3 ! f x E 40% F E R S Unsupervised youth o , 45%: Y — V Y A f 61% Traffic congestion 50/o f/o ro A Y R Run down buildings, weed lots, or junk 34% ; vehicles 32% s 1 s ro Y _ R s x Y 14% _ s Noise A f x 2004 t ro A 14% A - s f A ❑2001 xY 21% 3 A f Graffiti E R 25%{ 2 F E A 2 A i 8 £ R = 6% R s x . Lack of growth ° E F 4% i x A R s a 3 R S x Y - A 3 F f 1 :39 39% ° _ Too much growth R o f — A S Y Drugs :. :.�4:�. ...�.......:.0 .:::: ... \Aft..a i i? 65% 1 _ : A Crime 47% 46% r 8 f i 0% 20% 40% 60% 80% 100% Percent of Respondents Rating as "Major Problem" LU LL J Z E z Report of Results 8 V The National CITIZEN SURVEYTM In 2004, the rate of population growth in Tucson was viewed as "too fast" by 74% of respondents, while 2%thought it was"too slow." Figure 6a: Ratings of Population Growth by Year in Tucson - A 23% _ about right z = 20% A t } i i S - 8 F 3 R = R •2004 too slow A £ B ❑2001 5% A too fast ,+. s a z\\\\t, ,.\.\ a\\\\0 \ :�\1, 75 _ % 0% 20% 40% 60% 80% 100% Percent of Respondents Figure 6b: Ratings of Retail Growth by Year in Tucson ; 44% about right _ _ } 46% R S - S S , 15% _ f 2004 too slow } £ f ° _ 13°x° R £ 02001 , _ _ 40% R t too fast , R 40% . = R f 1 r I I 0% 20% 40% 60% 80% 100% Percent of Respondents w z Z Report of Results o U The National CITIZEN SURVEYTM Figure 6c: Ratings of Jobs Growth by Year in Tucson 1111116% about right 31% z R r E 4 R f b R 80% •2004 too slow 63% 02001 13_0/0 too fastt s a R 6% s t R a i f i R 0% 20% 40% 60% 80% 100% Percent of Respondents w LL z Report of Results 8 U The National CITIZEN SURVEYTM PERCEPTIONS OF SAFETY When evaluating safety in the community, 33% of respondents felt"somewhat" or "very safe" from violent crimes in Tucson in 2004, compared to 31% in 2001. In their neighborhood after dark, 53% of survey participants felt"somewhat" or"very safe" in 2004, compared to 57% in 2001. 73% of respondents reported feeling "somewhat" or"very safe" in Tucson parks during the day, up from 63% in 2001. In 2004, as assessed by the survey, 29% of households reported that at least one member had been the victim of one or more crimes in the past year. In 2001, 27% of households had reported that at least one member had been a crime victim. Of those who had been the victim of a crime in 2004, 76% had reported it to police. Figure 7: Ratings of Safety from Various Problems in Tucson by Year \\i.\\;tti �t4iii fit n\ \`�.�\���\���a�C� 33/o Violent crime 31% R 2004 t A ❑2001 % Property crimes f e 126% t R R i Y t Fire 62% _ $8% a s p t r 1 0% 20% 40% 60% 80% 100% Percent of Respondents Feeling"Very"or"Somewhat"Safe Figure 8: Ratings of Safety in Various Areas in Tucson by Year In your neighborhood 87% during the day 83% In your neighborhood 53°/E 4 after dark 57% In Tucson's downtown 72% area during the day 61% Y s f f In Tucson's downtown 20% 2 2 area after dark1:19% s ; R t 2 In Tucson's parks during R 73% the day 63% In Tucson's parks after 16% g _ dark 13% R 2 LU f R £ 4 F1 112004 0% 20% 40% 60% 80% 100% 0 2001 Percent of Respondents Feeling "Very" or"Somewhat" Safe Report of Results o The National CITIZEN SURVEYTM U Figure 9: Percent of Respondents' Households That Were Victim of a Crime in the Last 12 Months by Year No HouseholdtaritARM:pow,,,,s, :,,,,,-:‘,1,-ss • 69% Member Was a Crime Victim 73% _ R f f 3 f 2 f Household Member(s) 29% f 3 f f Was a Victim of Crime 27% f f f 2 i • 12% E , ❑2001 Don't Know £ x ; f f 0% i S S F E E f t f 2 , f 3 2 k f 0% 20% 40% 60% 80% 100% Percent of Respondents Figure 10: Percent of Respondents' Households That Were Victim of a Crime Who Reported the Crime by Year 3 76% Reported the Crime 81% £ f 8 f R 23% R F Did NOT Report the E _£ , R Crime f19°/ _ _ 3 o E 3 £ Y A E f E R S E , 3 ff •2004 1% = f , Don't Know f f ❑2001 : f 0% 3 f f = f E A f E ! 2 f r 0% 20% 40% 60% 80% 100% Percent of Respondents w LI Z m E E Report of Results 8 U The National CITIZEN SURVEYTM COMMUNITY PARTICIPATION Participation in the civic, social and economic life of Tucson during the past year was assessed on the survey. The proportion of respondents engaging in various activities is shown in the chart below, with comparisons made between 2004 and 2001. Among those completing the questionnaire in 2004, 48% reported using the internet to conduct business with the City of Tucson in the past year compared to 21% in 2001. 83% of residents completing the survey reported recycling used paper, cans or bottles from their homes, up from 76% in 2001. Figure 11: Percent of Respondents Engaging in Various Activities in Tucson in the Last 12 Months by Year Used Tucson public libraries or their services 72°,(0 74% f a 0/0 Used Tucson recreation centers 5 i f R a 3 6 i x39% tl R Participated in a recreation program or activity `s g R 47% a R e Visited a Tucson park 88% 89% f Ridden a local bus within Tucson 34% f s Attended a meeting of local elected officials or other local 24% public meeting 22% f a f ° r " Watched a meeting of local elected officials or other local 46% public meeting on cable television 51% Recycled used paper,cans or bottles from your home 83% 76% Volunteered your time to some group/activity in Tucson 52% ;39% + r f 8 a Read neighborhood newsletter 680/0 Used the Internet for anything 81 72% Nagaf 480/ Used the Internet to conduct business with Tucson "'�� `` ��'����" �``�'""`'""`� �� 21°/0 f a 2004 Purchased an item over the Internet 64% ❑2001 47% 0% 20% 40% 60% 80% 100% Percent of Respondents Engaging in Activity Once or More z Report of Results o The National CITIZEN SURVEYTM U Voter status was also estimated.2 Figure 12: Voter Status by Year f a f Are you registered to 71%; vote in your jurisdiction? 68% F i R k - f f1E2004 2 S Y r < + 8 2 ♦\`\\\.♦♦`\�. .`\♦ \. \ \ \\ ♦ ♦ ♦ \\ R L 1 ♦ V O Did you vote in the ♦ ♦\ ♦ \ R 2 ♦ last election? 61% k = L 9/O O Are you likely to vote in the next election? 78% k f Y f I I fi i 0% 20% 40% 60% 80% 100% Percent of Respondents w LL 2 In general on a survey,a greater proportion of people will report having voted, than actual voting records verify. Report of Results o U The National CITIZEN SURVEYTM OCAL GOVERNMENT Several aspects of the government of the City of Tucson were evaluated by residents completing The National Citizen Survey.TM They were asked how much trust they placed in their local government, and what they felt about the services they receive from the City of Tucson. Those who had any contact with a City of Tucson employee in the past year gave their impressions of the most recent encounter. PUBLIC TRUST When asked to evaluate whether they were pleased with the overall direction taken by the City of Tucson, residents gave an average rating of 47 on a 100- point scale. Figure 13: Ratings of Public Trust by Year 100 02001 II 2004 Average Rating (0=poor, 100=excellent) 67 - MwMkw . .. ww .. M . wHMMwxwvwH . w _ 57 56 50 51 49 47 46 46 33 - t � .< ya. 0 1 1 I receive good value Pleased with the Tucson welcomes The City for taxes I pay overall direction the citizen involvement government listens City is taking to citizens z 0 L9 Report of Results The National CITIZEN SURVEYTM Figure 13b: 2004 Public Trust Ratings strongly somewhat neither agree somewhat strongly agree agree nor disagree disagree disagree Total I receive good value for the City of Tucson taxes I pay 5% 36% 26% 21% 11% 100% I am pleased with the overall direction that the City of Tucson is taking 5% 27% 30% 26% 12% 100% The City of Tucson government welcomes citizen involvement 9% 34% 36% 13% 8% 100% The City of Tucson government listens to citizens 4% 26% 33% 20% 16% 100% Note: "Don't Know" responses are removed w w 0 0 Report of Results The National CITIZEN SURVEYTM 1 SERVICES PROVIDED BY TUCSON The overall quality of services provided by the City of Tucson was rated as 49 on a 100-point scale in 2004, compared to 48 in 2001. Ratings given to specific services are shown on the following pages. Figure 14: Overall Quality of Services Provided by the City of Tucson in 2004 excellent poor 5% 11% gfilt Xxx .t 4. j�. ,.sy. N` a.• good fair 47% 37% F- w z c w > O Report of Results p is The National CITIZEN SURVEYTM Figure 15: Rating of Overall Quality of Services Provided by Various Levels of Government by Year 100 Average Rating (0=poor, 100=excellent 67 - NwMMwrww .. _ wwMwwMwMwkw _ _ xNMkwkriM _ w _ MwMw 48 49 43 43 0 City of Tucson Federal Government State Government 02001 M 200 Figure 15b: 2004 Overall Quality of Services: City of Tucson, Federal Government and State Government excellent good fair poor Total Overall, how would you rate the quality of the services provided by the City of Tucson? 5% 46% 37% 11% 100% Overall, how would you rate the quality of the services provided by the Federal Government? 5% 36% 40% 18% 100% Overall, how would you rate the quality of the services provided by the State Government? 4% 38% 42% 16% 100% Note: "Don't Know" responses are removed F- LU w O J Reportof R Results The National CITIZEN SURVEYTM Figure 16: Quality of Public Safety Services by Year 100 Average Rating (0=poor, 100=excellent 74 74 .�::..} 70 69 new 6■ {r i$5_};)<$y?i•iK': ~.rr{i J:r 55 57 46 46 11111111111 •• 33 h F < w�. .w H w w :. .+ y{:. ,.moi.:; 1.1 1,115 t^K'..•{::::: i:!<i.'•#;{F�•{ ...5,',h.�y.S:+.fr.:?::+.;>.''.x':� - /h iy 4ifbq :v:r.4iii'ij S�.%fid?< : {♦L4 h{< ,^,.y♦y ♦/♦ l:yc;V��:: ::;y.:G;4'^4Q':gg:�y:i•'.: ::.s:!4 }2 .:<: y.7F;y?#`:.:i r:< 4 3/.4•fs ifiY••t`F #'r'•M ORM •. v.,vi%v is 'f.<i•<<�.R•'}y1Cy�r.;4,?}.<ri; 1.0.11:11:11 111111 0 I I Police services Fire services Ambulance/emergency Traffic enforcement medical services 2001 ■2004 Figure 16b: 2004 Quality of Public Safety Services excellent good fair poor Total Police services 17% 47% 26% 9% 100% Fire services 35% 55% 9% 1(Y0 100% Ambulance/emergency medical services 28% 53% 15% 3% 100% Traffic enforcement 10% 39% 30% 21% 100% Note: "Don't Know" responses are removed I- z w z w O C9 Report of p rt Results J The National CITIZEN SuRVEYTM Figure 17: Quality of Transportation Services by Year 100 Average Rating (0=poor, 100=excellent 67 .� NwT # RnoFaAowA # P . a # aAxooRa . a . . ow 44 41 42 41 40 40 39 38 11111 35 36 33Y 416 ?.�•.€ torn:. :;;''%yam?'"'• yy10 :, •:iii:.. tan 11111 1 1 1 Street repair Street Street lighting Sidewalk Traffic signal Bus/transit cleaning maintenance timing services 02001 ■2004 Figure 17b: 2004 Quality of Transportation Services excellent good fair poor Total Street repair 2% 17% 29% 51% 100% Street cleaning 7% 28% 42% 23% 100% Street lighting 8% 25% 32% 35% 100% Sidewalk maintenance 6% 26% 37% 31% 100% Traffic signal timing 6% 29% 38% 27% 100% Bus/transit services 9% 33% 31% 27% 100% Note: "Don't Know" responses are removed I-- z L1.1 w 0 0 QJ Report of Results o The National CITIZEN SURVEYTM Figure 18: Quality of Leisure Services by Year 100 Average Rating (0=poor, 100=excellent 68 66 67 — M _ abxa . ba . Mae ,. arr « 62 aMnrearr 57 57 58 57 55 54 55 55 33 — e .. . .. +Y�t yifir t•: 0 ■ ■ 1 ■ 1 ■ ■ City parks Rec programs or Rec Access to parks Access to rec Appear/maintenance Appear.of rec Public library classes centers/facilities centers/facilities of parks centers/facilities services 2001 1112004 Figure 18b: 2004 Quality of Leisure Services excellent good fair poor Total City parks 12%, 48%, 33% 7% 100% Recreation programs or classes 11% 48% 35% 6% 100% Recreation centers/facilities 11% 49% 34% 7% 100% Accessibility of parks 17% 54% 26% 3% 100% Accessibility of recreation centers/facilities 14% 52% 28% 5% 100% Appearance/maintenance of parks 12% 51% 31% 6% 100% Appearance of recreation centers/facilities 10% 52% 33% 5% 100% Public library services 24% 52% 21%_ 2% 100% Note: "Don't Know"responses are removed w z z LU 0 L9 Report of Results The National CITIZEN SURVEYTM (1) Figure 19: Quality of Utility Services by Year 100 Average Rating (0=poor, 100=excellent 66 65 54 40 38 34 33 33 - Mw _ _ 0 Garbage collection Recycling Storm drainage Drinking water 02001 •2004 Figure 19b: 2004 Quality of Utility Services excellent good fair poor Total Garbage collection 26% 50% 17% 6% 100% Recycling 29% 43% 18% 10% 100% Storm drainage 5% 23% 39% 33% 100% Drinking water 6% 30% 34% 30% 100% Note: "Don't Know" responses are removed I w z w 0 CD QJ Report of Results 0 The National CITIZEN SURVEYTM Figure 20: Quality of Planning and Code Enforcement Services by Year 100 �.�. Average Rating g (0=poor, 100=excellent 67 _ _ Awa . . a _ _ _ oAaKK _ a . _ . . _ AwAp . H . R . paaA 1 36 31 29 31 33 --. 30 29 _ _ � w _ � _ � � � � _ _ w _ Mw _ 0 Utital; w : r 44l4 Land use, planning and Code enforcement Economic development zoning 02001 ®2004 Figure 20b: 2004 Quality of Planning and Code Enforcement Services excellent good fair poor Total Land use, planning and zoning 3% 20% 38% 39% 100% Code enforcement(weeds, abandoned buildings, etc) 4% 18% 37% 41% 100% Economic development 3% 22% 42% 33% 100% Note: "Don't Know" responses are removed H w w 0 (9 Report of Results o p J The National CITIZEN SURVEYTM Figure 21: Quality of Services to Special Populations and Other Services by Year 100 Average Rating (0=poor, 100=excellent 67 - 4Aa4KaApAWa _ mAp . a . PoKK _ u _ ApAaRa 49 47 45 46 ........................ ........................... 38 36 35 35 33 _ - 0 i I - Services to seniors Services to youth Services to low- Municipal courts income people 0 2001 ■2004 Figure 21b: 2004 Quality of Services to Special Populations and Other Services excellent good fair poor Total Services to seniors 10% 33% 38% 19% 100% Services to youth 5% 25% 40% 30% 100% Services to low-income people 6% 26% 34% 33% 100% Municipal courts 8% 38% 37% 17% 100% Note: "Don't Know" responses are removed F- w z oc w O Report of Results The National CITIZEN SURVEYTM THE CITY OF TUCSON EMPLOYEES Impressions of the City of Tucson employees were assessed on the questionnaire. In 2004, those who had been in contact with a City of Tucson employee in the past year (44%) rated their overall impression as 58 on a 100- point scale, compared to an average rating of 54 received in 2001. Figure 22: Percent of Respondents Who Had Contact with a City of Tucson Employee in 2004 Had contact in Last 12 Months 44% Did NOT Have Contact in Last 12 Months 56% F- Z LU LU O Report of Results P The National CITIZEN SURVEYTM Figure 23: Ratings of Contact with the City of Tucson Employees by Year 100 Average Rating (0=poor, 100=excellent 67 ° » » .C » « « o -63- w « » » w « n » w « w » o . p oe « w�k w w « r M' r 9 s w a we'6 « x w « x » w « o- a a « w �► �o s + » » « w » V5U 54 56 54 58 p• •••••••••,••••••••••••••••••••••••••••••••••,,,,,,, • !:•�:�{':moi{$iii�f + :•i::is ilii:i}+}•„ 33 { • • 4 ' 4.0 11111.11.1111.1.111: iii`':�!•!''•;'. • .:.:.::::!i is r�}::i. 0 Knowledge Responsiveness Courtesy Overall Impression 0 2001 ■2004 Figure 23b: 2004 Impression of Contact with Employees excellent good fair poor Total Knowledge 22% 53% 17% 8% 100% Responsiveness 22% 43% 18% 17% 100% Courtesy 25% 47% 14% 15% 100% Overall Impression 22% 45% 19% 15% 100% Note: "Don't Know" responses are removed I- w z LU O -81 Report of Results The National CITIZEN SURVEYTM 1 • DDITIONAL QUESTIONS Three additional questions were asked by the City of Tucson. The results for these questions are displayed below. Figure 24: Importance of each service to the quality of life in Tucson essential very important somewhat important not at all important Total Public Safety 71% 24% 5% 1% 100% Parks 25% 46% 27% 2% 100% Recreational Programs 19% 45% 33% 3% 100% , Public transit 43% 41% 13% 3% 100% City road improvements 48% 36% 13% 3% 100% Street maintenance & repair 49% 40% 10% 1% 100% Library 34% 45% 19% 2% 100% Land use planning 41% 42% 16% 2% 100% Water quality&supply 69% 28% 3% 0% 100% Environmental Services 56% 38% 7% 0% 100% Social Services 40% 38% 19% 3% 100% Note: "Don't Know" responses are removed Figure 25: To what extent would you support paying more for each of the following services to avoid reductions or eliminations strongly somewhat neither support somewhat strongly support support nor oppose oppose oppose Total Public Safety 62% 22% 9% 3% 5% 100% Parks 20% 37% 27% 10% 6% 100% Recreational Programs 17% 32% 32% 12% 7% 100% Public transit 33% 34% 21% 7% 5% 100% City road improvements 40% 33% 18% 5% 5% 100% Street maintenance & repair 43% 37% 14% 4% 2% 100% Library 27% 34% 28% 7% 5% 100% Land use planning 26% 30% 32% 7% 5% 100% Water quality& supply 57% 30% 10% 1% 2% 100% Environmental o 0 Services 41% 35% 16% 4% 4% 100% w Social Services 33% 29% 21% 10% 8% 100% o, Note: "Don't Know" responses are removed z 0 0 Report of Results 0 Q The National CITIZEN SURVEYTM Figure 26: What is your current zip code? Percent of Respondents 85741, 85743, 85745, 85746 11% 85710, 85715, 85748, 85749 22% 85704, 85705, 85718, 85719 19% 85707, 85708, 85730, 85747, 85641 9% 85701, 85706, 85713, 85714 12% Zip Code 85711, 85712, 85716 27% Total 100% z O F- w J O I- 0 Report of Results 0 The National CITIZEN SURVEYTM