HomeMy WebLinkAboutPackets - Stormwater Utillity Commission (124)*AMENDED (5/11/2017, AT 2:30 PM)
AGENDA
ORO VALLEY STORMWATER UTILITY COMMISSION
MAY 18, 2017
HOPI CONFERENCE ROOM
11000 N. LA CANADA DRIVE
REGULAR SESSION AT OR AFTER 4 P.M.
CALL TO ORDER
ROLL CALL
CALL TO THE AUDIENCE - At this time, any member of the public is allowed to
address the Commission on any issue not listed on today’s agenda. Pursuant to
the Arizona Open Meeting Law, individual Commission members may ask Town
staff to review the matter, ask that the matter be placed on a future agenda, or
respond to criticism made by speakers. However, the Stormwater Utility
Commission may not discuss or take legal action on matters raised during "Call
to the Audience." In order to speak during "Call to the Audience" please specify
what you wish to discuss when completing the blue speaker card.
1. Approval of the April 20, 2017 regular session minutes
2. Update on Town Council meeting and Stormwater meetings and events
3. Discuss and approve Stormwater credit application(s)
4. Discuss Stormwater financials
5. Discuss on-going Stormwater projects and events
6. *Discuss the MS4 permit Notice of Intent (NOI) and Stormwater Management Plan
Program-Draft
7. Set the June 2017 meeting date and time
8. Set the June 2017 proposed agenda items
ADJOURNMENT
POSTED: 5/2/17 at 5:00 p.m. by pp
AMENDED AGENDA POSTED: 5/11/17 at 5:00 p.m. by pp
When possible, a packet of agenda materials as listed above is available for public
inspection at least 24 hours prior to the Stormwater Utility Commission meeting in the
Town Clerk's Office between the hours of 8:00 a.m. and 5:00 p.m.
The Town of Oro Valley complies with the Americans with Disabilities Act (ADA). If any
person with a disability needs any type of accommodation, please notify the Town
Clerk’s Office at least five days prior to the Commission meeting at 229-4700.
INSTRUCTION TO SPEAKERS
Members of the public have the right to speak during any posted public hearing.
However, those items not listed as a public hearing are for consideration and
action by the Stormwater Utility Commission during the course of their business
meeting. Members of the public may be allowed to speak on these topics at the
discretion of the Chair.
If you wish to address the Commission on any item(s) on this agenda, please complete
a blue speaker card and give it to the Recording Secretary. Please indicate on the
speaker card which item number and topic you wish to speak on, or if you wish to speak
during “Call to Audience,” please specify what you wish to discuss when completing the
blue speaker card.
“Notice of Possible Quorum of the Oro Valley Town Council, Boards, Commissions,
and Committees: In accordance with Chapter 3, Title 38, Arizona Revised Statutes and
Section 2-4-2 of the Oro Valley Town Code, a majority of the Town Council, Board of
Adjustment, Conceptual Design Review Board, Historic Preservation Commission,
Parks and Recreation Advisory Board, Planning and Zoning Commission, and Water
Utility Commission may attend the above referenced meeting as a member of the
audience only.”
MAY 12, 2017
APRIL YTD Financial Status FY 2016/2017
Stormwater Utility Fund
% Budget Completion through April -- 83%
Actuals
thru 04/2017 Budget
%
Actuals
to
Budget
Year End
Estimate *
YE %
Variance
to Budget
REVENUES:
CHARGES FOR SERVICES 1,104,473 1,303,500 84.7%1,335,000 2.4%
INTEREST INCOME 661 500 132.2%730 46.0%
MISCELLANEOUS 15 - 0.0%15 0.0%
TOTAL REVENUES 1,105,149 1,304,000 84.8%1,335,745 2.4%
Actuals
thru 04/2017 Budget
%
Actuals
to
Budget
Year End
Estimate *
YE %
Variance
to Budget
EXPENDITURES:
PERSONNEL 345,820 559,234 61.8%484,990 -13.3%
OPERATIONS & MAINTENANCE 265,967 505,525 52.6%431,025 -14.7%
CAPITAL 93,674 89,000 105.3%177,014 98.9%
TOTAL EXPENDITURES 705,461 1,153,759 61.1%1,093,029 -5.3%
Does not include non-cash outlays for depreciation
SURPLUS / (DEFICIT)399,688 150,241 242,716
BEGINNING RESERVE BALANCE 272,747
Plus: Surplus / (Deficit)242,716
SUBTOTAL ENDING RESERVE BALANCE **515,463
LESS: VEHICLE & EQUIPMENT RESERVE (128,806)
TOTAL ENDING RESERVE BALANCE **386,657
Reserve Policy Calculation 29.0%
* Year-end estimates are subject to further revision
** Ending reserve amounts are estimates subject to further revision, and may not tie to the cash balance
in the fund due to timing of revenues received and expenditures paid
Stormwater Schedule - Work Plan Apr-14
Annual Summary Daily Monthly Quarterly Annually As Needed Assigned
Hours
Required
Hours Comments
Stormwater Sr. Civil Engineer
Staff
Hours
to
Complete
FEMA/ADEQ Coordination floodplain issues X 140 140
PCFCD meetings X 53 60
Government Agency coordinations/meetings X 84 84
Stormwater Utility Commission Meetings X 42 48
Stormwater Utility Administration/Management 3 days/wk 911 1,048
Stormwater Utility Billing and Monthly Update Reports X 421 484
Answer Questions related to Stormwater utility X 35 35
Spill Incident Inspections/Reports X 42 42
Special Projects X 263 302
Site visits and reports for violations X 35 40
Site visits and reports for property damage X 70 81
Site visits and reports for in-house projects X 100 115
2,196 2,480
Stormwater Civil Engineer
Floodplain Status Inquiries X 142 142 Includes GIS Map Preparation
Stormwater Utility Mapping X 14 14 Calculation of impervious areas GIS Mapping
Floodplain Use Permits (FPUP)X 107 89 Required to meet MS4 Best Management Practice
Residential drainage complaints/field visits X 107 107
Drainage Review and Drainage Report Reviews X 739 739 Required to meet MS4 Best Management Practice
SWPPP reviews and field inspections 3 days/wk 489 489 Required to meet MS4 Best Management Practice
In-house Hydro/Hydraulic Analysis X 178 178
404 JD Prep and Management X 178 178
Local floodplain modeling and mapping X - 200 Local Floodplain Accounting
In house drainage design/modeling using CAD X - 150 Local Floodplain Accounting
FEMA LOMC Preparation (not single residence)X 71 71 LOMC = LOMR, LOMA, CLOMR etc…
Community Rating System Management X 28 28 Completing CAV W/ADWR
Professional training (conferences, training)X 43 43
2,095 2,428
Stormwater Civil Technician
Vegetation Control X 59 59
Drainage Channel/Easement Inspections & mapping - - Recomended to meet MS4 Best Management Practice
Basin Structure Inspections X 177 177
Recommended to meet MS4 Best Management
Practice
Public Information and Outreach X includes weekends 125 125 Required to meet MS4 Best Management Practice
Outfall Inspections X X 177 177 Required to meet MS4 Best Management Practice
Mosquito control Trapping/ Insecticide Jun - Aug 138 138 Required to meet MS4 Best Management Practice
Buffelgrass control/management includes weekends 263 263
IGA w/PAG and Southern Az Buffelgrass
Coordination Center
SWPPP field inspections - Commercial 236 236 Required to meet MS4 Best Management Practice
In-Kind Project Construction Field Inspection 6 Weeks 35 35
Post construction field inspections - 120 Required to meet MS4 Best Management Practice
SWPPP field inspections - Residential - 200 Required to meet MS4 Best Management Practice
Drainage control and Water Harvesting Projects 427 427
Resident drainage issues 167 167
Stormwater Schedule - Work Plan Apr-14
Meetings w/PAG (LID, Stormwater Group),
Southern Az Buffelgrass Coordination Center,
West Nile Virus taskforce 147 147
In-house design of minor projects 118 118
Misc. research 88 88
2,156 2,476
Senior Office Specialist
Stormwater Utility Administration /Secretarial 2 hrs 8 hrs 524 524
Stormwater Utility Commission Meetings 12 hrs 144 144
Quarterly Billing information 6 hrs 26 26
Answer Questions related to Stormwater Utility .5 hr 131 131
825 825
-
Stormwater facilities inspection X - Required to meet MS4 Best Management Practice
Vehicle Wash Rack upkeep -
Street Sweeping -
Annual 7272 8209
Stormwater Sr. Civil Engineer 1 1 FTE 3.47 3.92
Stormwater Civil Engineer 1 1 Training 160 216
Stormwater Civil Technician 1 1 14 Days Vacation 403.2 345.6
Senior Office Specialist 0.6 0.6 13 Holidays Holidays 374.4 374.4
0 0 6 Sick days PTO 172.8 172.8
ADC Crew 0 0 Annual 8383 9318
3.6 3.6 FTE 4.00 4.48
MAY 12, 2017
APRIL YTD Financial Status FY 2016/2017
Stormwater Utility Fund
% Budget Completion through April -- 83%
Actuals
thru 04/2017 Budget
%
Actuals
to
Budget
Year End
Estimate *
YE %
Variance
to Budget
REVENUES:
CHARGES FOR SERVICES 1,104,473 1,303,500 84.7%1,335,000 2.4%
INTEREST INCOME 661 500 132.2%730 46.0%
MISCELLANEOUS 15 - 0.0%15 0.0%
TOTAL REVENUES 1,105,149 1,304,000 84.8%1,335,745 2.4%
Actuals
thru 04/2017 Budget
%
Actuals
to
Budget
Year End
Estimate *
YE %
Variance
to Budget
EXPENDITURES:
PERSONNEL 345,820 559,234 61.8%484,990 -13.3%
OPERATIONS & MAINTENANCE 265,967 505,525 52.6%431,025 -14.7%
CAPITAL 93,674 89,000 105.3%177,014 98.9%
TOTAL EXPENDITURES 705,461 1,153,759 61.1%1,093,029 -5.3%
Does not include non-cash outlays for depreciation
SURPLUS / (DEFICIT)399,688 150,241 242,716
BEGINNING RESERVE BALANCE 272,747
Plus: Surplus / (Deficit)242,716
SUBTOTAL ENDING RESERVE BALANCE **515,463
LESS: VEHICLE & EQUIPMENT RESERVE (128,806)
TOTAL ENDING RESERVE BALANCE **386,657
Reserve Policy Calculation 29.0%
* Year-end estimates are subject to further revision
MAY 12, 2017
** Ending reserve amounts are estimates subject to further revision, and may not tie to the cash balance
in the fund due to timing of revenues received and expenditures paid
Stormwater Administration % Complete Req'd Date Status
Provide Guidance for the day-to-day work of the Stormwater Utility Team On Going On Going See monthly staff reports
Develop a five year Stormwater utility business plan, which includes all
headings of this work plan, but developed for the next five years. This will
include the SW CIP as well as routine operations maintenance.
On Going 10/1/2014 updated annually
Prepare draft Fiscal Year work plan by December of preceding FY 0 12/1/2014 working draft document for FY2014/2015
Have the Town of Oro Valley join the Community Rating System program 80 6/1/2014 Community Assist Visit in final stages with
ADWR
Further Stormwater infrastructure inspection program to provide
continuous updates and better reporting to the GIS inventory. To include
all Town Stormwater infrastructure including but not limited to: Basins,
outfalls, all drainage channels.
25 On Going
Basin Inspections in Fall, Outfall Inspections
in Spring, Drainage structures/channels in
fall & spring and as warranted
Notice of Audit received 31 Jan 2013. ADEQ and US EPA will be
conducting an audit of the Town of Oro Valley's MS4 permit February 26
and 27, 2014. The audit will consist of office interviews, in-field reviews
and verification of primary components of stormwater program.
100 Feb 26,2014
Review components of MS4. Compile
required documentation and initiate SOP's
in anticipation of Audit receipt.
Stormwater Commission % Complete Req'd Date Status
review Stormwater credit applications As Needed On Going See attached applications
review the SWU revenue requirement and recommend rate adjustments
as necessary.On Going 6/1/14 review quarterly
Serve as appeal board for issues regarding Stormwater fees and
violations As Needed On Going
helps staff in developing short and long term CIP to mitigate high
maintenance storm areas (hotspots) within the Town NA NA
Review effectiveness of Town's Best Management Practices to meet the
6 minimum requirements for the Town's MS4 status and make
suggestions for new BMPs.
NA On Going Review/suggestions quarterly
Review monthly performance indicators and measureable goals reports
and makes suggestions for adjustments NA On Going See Monthly Measureable Goals Report
WORK PLAN
General Plan update is in initial stages. The SWUC will be a critical
component of the GP update by review of the Existing General Plan and
discussing relevant issues that may or may not have been addressed.
Additionally, examine existing parameters of OV Stormwater and evaluate
for future expectations of the utility to be integrated into the General Plan.
NA
On Going
throughout
GP update
Phase Two tentatively begins the end of
May and Committee work will begin the end
of August.
Continuing Study Sessions for SWU fee increase. Subsequent to
parameter evaluations obtained from the Updated General Plan, explore
trigger mechanisms for increased fees required by the utility to complete
required responsibilities.
NA On Going
Stormwater Financials % Complete Req'd Date Status
Monthly reports for the SWUC 100 5/9/2014 complete
Continue to work with Pima County Regional Flood Control District to fund
SW drainage improvement projects (Northern Ave, Naranja, Etc. See
CIP project priority list)
NA On Going
Northern Ave Drainage Improvements
tentatively scheduled for completion
FY13/14
Continue to evaluate the Oro Valley Stormwater fee at $2.90/eru and the
deliverables associated with the fee NA On Going quarterly review by SWUC
Provide a 2014/2015 Work Plan by March 2014 to the Public Works
Director for planning the Town' next Budget Year.complete
Stormwater Improvement Program % Complete Req'd Date Status
complete/revise the draft five-year Capital Improvement Project list NA On Going Move to a 15 year cip list
Northern Ave. Drainage improvements 80 NA
Revised plan to contain 100 year flow,
potholing completed 5/7/2014. Finalize
plans expected no later than week of
5/19/2014
complete in-house study for Naranja drainage improvements 100 NA Fritz completed model
Prepare for future Naranja drainage improvements 90 NA Working with Engineering Department
Improve Stormwater infrastructure throughout Town by completion of
small works projects. 10 working on List of small works projects
Stormwater Operations Program % Complete Req'd Date Status
Provide project management of the Town's sweeping, vegetation control,
and stormwater cleanup NA On Going
Document sweeping program plan and include reasons for the program,
priorities, equipment required, map of areas swept, and measuring
success.
NA On Going see Measureable goals report for tracking
sweeping activities
Annual Monsoon report 0 10/1/2014
Stormwater Maintenance Program (in-house)% Complete Req'd Date Status
Repair of Stormwater infrastructure that is identified as needing repair NA On Going
Stormwater Compliance Programs % Complete Req'd Date Status
Update Stormwater Web Pages NA semi-annually
Work with Pima Association of Governments (PAG) to develop a
conjunctive work plan to help cover the Town's Stormwater public
education and outreach needs.
NA On Going Town rep attends PAG SW Management
working group meetings
Submit annual MS4 permit/report to AZPDES 0 10/1/2014
Working with PCRFCD Study for North Ranch Wash Basin complete
reach - TDN Technical Data Notebook for FEMA 10 Collecting Data for Study
Goal Measureable YTD Month Budgeted
Continue to maximize usage of other
non-Town funding sources to include
grants, bonds and in kind support from
government agencies, including
PCRFCD, ADEQ, ADEM, EPA,
FEMA, and community groups
MIKE $450,000
Track the value of
projects funded through
outside sources for
Stormwater Projects
$0
Continue to improve the bill collection
process to maintain the existing low bad
debt ratio
Track the dollar amount
for delinquent SWU fee
customers
$2,000.00
Track the amount of bad
debt written off $1,500
Calculate the percentage
of "bad debt written off"
to total delinquent bills
Continue to eliminate "Storm Hot Spots"
through in-house or contract studies and
projects
Track the number of
"hotspots" mitigated 3
Track the number of
current maintanence
"hotspots"
TBD
Track the number of CIP
"hotspots"TBD
Continue to reduce "Storm Hot Spots"
clean up cost
Track the cost of Storm
Clean up $50,000.00
Continue to reduce Stormwater
infrastructure maintenance costs
Track the cost of
Stormwater
Infrastructure
maintenance costs
$200,000.00
Continue to improve support and
customer service to owners of private
Stormwater management facilities
throughout the Town
Track the number of
outreach events 4
STORMWATER UTILITY MEASUREABLE GOALS
Track the number of
answers provided to our
customers from calls,
outreach events, etc
100
Develop a Stormwater Good
Housekeeping training program for
appropriate staff
Track the number of
training sessions that are
held for Oro Valley staff
4
STORMWATER UTILITY
MEASUREABLE GOALS
(continued)
Goal Measureable YTD Month Budgeted
Continue to sweep all arterial roadways
monthly and all public collector and
local roadways quarterlyto effectively
meet BMP requirement of Polluction
prevention/good housekeeping for
municapal operations
Track and report the
number of square yards
swept
TBD
Track and report costs
associated with the
sweeping efforts
TBD
Future goal to report
measured amount of
swept material
TBD
STORMWATER UTILITY
PERFORMANCE
MEASURES
Goal Measureable YTD Month Budgeted
Reduce/mitigate drainage problem areas
Track and report the
number of drainage
problem areas that have
been reduced/mitigated
2
Increase number of Outreach events held
for Public Outreach
Track and report the
number of Outreach
events held
4
Track and report the
estimated number in
attendence
5,000
Track and report the
total number of
customers staff
discussed Stormwater
issues with at outreach
events
100
Workload Indicator Measureable YTD Month Budgeted
Number of Stormwater Outfall
Structures inspected
Track and report the
number of Stormwater
Outfall Structures
inspected
170
Report number of Town
Outfall Structures in
database
170
Report number of
Private Outfall
Structures in database
NA
Number of Stormwater Basin Structures
inspected
Track and report the
number of Stormwater
Basin Structures
Inspected
80
Report number of Town
Basins in database 80
Report number of
private basins in
database
NA
STORMWATER UTILITY WORKLOAD INDICATORS
*FUTURE INDICATOR* Number of
Stormwater Drainage Channel/easement
inspected
Track and report the
number of stormwater
drainage
channel/easements
inspected
NA
Report the number of
town
channels/easements
NA
Report the number of
private drainage
channels inspected in
database
NA
Number of mosquito traps set for testing
West Nile Virus
Track and report the
number of mosquito
traps set.
88
Number of town-owned property
pollutant sources reported, investigated
and mitigated
Track and report the
number of town-owned
property pollutant
sources reported,
investigated and
mitigated
0
STORMWATER UTILITY
STAFF REPORT
Current workload Future workload/projects
Operations Division Manager: Phil Trenary, EIT, CFM
General Stormwater Administration
Help secure future funding sources Coordinate & prioritize future stormwater
projects and equipment purchases
Stormwater Budget for FY14/15
complete(awaiting Council Approval)
Stormwater Engineer/Utility Manager: Michael D Todnem, P.E.
Stormwater staff Administration Stormwater fee administration
New Annexation Questions Regular SWUC meeting
Stormwater 15 year CIP list working with Pima County on drainage studies
(Linda Vista, Northern @ Chapala area)
SWUC Study Session
Contracted with Psomas to complete Lomas De
Oro LOMR (Prepare as-built surface geometry in
Civil 3D, model as-built conditions in HEC-RAS,
prepare documents, prepare formal work map,
Technical Data Notebook for FEMA Submittal.
Currently PSOMAS is gathering survey data for
the report. $18,664
Expect return of MS4 Audit withn the next few
weeks (end of May early June). Items expected
to require response have been initiated with
SOP's.
working with Kimley-horn on Linda Vista drainage
repairs. On-Hold until FY14/15
working with citizens on stormwater repair issues
(Sun City, Highlands)
GIS database update/project to coordinate SW
infrastructure, work order system, and mapping
issues to include basins, outfalls, and
drainageways
Coordinating Northern Drainage improvement
project/working with Pima County & Utility
Companies, Locates complete and will finalize
drawings in the next week. Once complete will
setup up neighborhood meeting
Drainage Easement for Kerman residence check
with Fritz/Rob
construct business plan for SWU
tracking all monthly data (costs, revenue,
performance indicators, etc.)
Update Hotspot map
PCRFCD advisory board meetings
continue with Delinquent bill collection
Update of Town's commercial accounts
Apr-14
STORMWATER UTILITY
STAFF REPORT
Current workload Future workload/projects
Civil Engineer: Fritz Laos, CFM
Coordinating Community Assist Visit with ADWR.
Recieved feedback from ADWR and working on
completing Elevation Certs and Other
requirements
Evaluate results of CAV to prepare for Final
submittal of Community Rating System
application
Conducting drainage reviews Reviewing Town Stormwater Ordinance
Conduct SWPPP reviews
PCFCD is conducting a study on the North
Ranch Wash basin in preparation for a LOMR
submittal. This reach begins north of Stone
Canyon and for purposes of this study will
terminate at Shannon Rd.
ArcView 9, AutoCAD 3D 2013, HEC-RAS
interfacing training with small modeling projects CRS Coordinator duties
Integration of floodplain inspection procedures
(prepare SOP) between building inspections,
Stormwater review, and permiting. (ADWR CRS
Requirement
Preparing GIS maps and impermeable area
calculations for new and existing TOV
businesses for billing purposes. This is the first
time we have had a highly accurate calculation
of impermeable areas along with a diagram/map
showing the area used in the calculations. (See
attached)
Process Floodplain Status Requests primarily
from residents and realtors
Prepare 404 PJD permits for submittal to ACOE
(Naranja Park 100%)
Maintain, prepare, issue and sign off on Floodplain
Use Permits
Identify critical local floodplains, determine
actions, i.e.: convert to FEMA SFHA, hazard
mitigation grants. (Highlands Wash most critical)
Assist and review LOMCs by residents and
consultants
Field residential drainage complaints
Review/Revise Town Floodplain Ordinance. Sent
to ADWR
Prepare 404 PJD permits for submittal to ACOE
(Naranja Road 100%) Sent to ACoE
Current workload Future workload/projects
STORMWATER UTILITY
STAFF REPORT
Civil Engineering Technician: Rob Wilson, CFM
Outfall inspections/Basin inspections to begin Future Outreach Events (Farmer's market 2014)
Future Community outreach mailouts
misc. Stormwater quality issues
Completed design for Verbinita Improvements to
include extruded curb in phase 1 and Phase 2 to
include valley gutter.
PAG Stormwater working group/LID Liason Quantitative inspection development for basins,
outfalls, drainage channels, etc.
ROW Buffelgrass work Stormwater Credit Application follow up
SWPPP inspections - Commercial construction
Pool discharge concerns
GIS Analyst: Abdo Abdelrasoul
working on SW infrastructure database setup
dynamic hotspot map (linked to work orders to
display costs, man power, etc at each respective
location)
working with developing infrastructure dynamic
maps commercial accounts database linked to map
Office Specialist: Carmen Ryan
Coordinating and documenting all SWUC
meetings
Help upgrade work order system as pertaining to
Stormwater
Stormwater Billing Tucson/Metro Water billing agreement project
input/tracking of Stormwater work orders
provides office assistance to Stormwater Staff
Answers calls and relays to appropriate
Stormwater Staff
Tracks invoices and all billing
Projected for FY13/14:$760,000
Monthly YTD % of Projected
July $70,887.82 $70,887.82 9.33%
August $55,923.00 $126,810.82 16.69%
September $56,817.61 $183,628.43 24.16%
October $77,565.19 $261,193.62 34.37%
November $50,095.07 $311,288.69 40.96%
December $59,482.97 $370,771.66 48.79%
January $66,160.59 $436,932.25 57.49%
February $64,935.27 $501,867.52 66.04%
March $58,998.74 $560,866.26 73.80%
April $75,168.51 $636,034.77 83.69%
May $55,314.00 $691,348.77 90.97%
June $60,286.00 $751,634.77 98.90%
Currently due 31-60 days 61-90 days
Active Accounts $6,680.05 $1,619.79 $0.00
ACTION Currently due 31-60 days 61-90 days
Delinquent notice to be sent:$0.00 $1,619.79 $0.00
2nd notice to be sent:$0.00 $0.00 $0.00
Letter from legal to be sent:$0.00 $0.00 $0.00
Court Summons:$0.00 $0.00 $0.00
Post Summons Legal action:$0.00 $0.00 $0.00
Write off:$0.00 $0.00 $0.00
Total $5,060.26 $1,619.79 $0.00
JUNE STORMWATER UTILITY BILLING STATUS REPORT
REVENUES
DELINQUENT BILLING UPDATE
Past Due
Past Due
91 or more days
$5,060.26
91 or more days
$0.00
$5,060.26
$0.00
$0.00
$0.00
$0.00
$5,060.26
JUNE STORMWATER UTILITY BILLING STATUS REPORT
REVENUES
DELINQUENT BILLING UPDATE
Past Due
Past Due